00:17:43 Susan Perry: LibCal - SUNY Office of Library and Information Services 00:24:24 Debra Powers: How would you know that the book is updated to returned when receiving a book if it was cancelled by patron? 00:25:09 Debra Powers: Thanks 00:25:34 Susan Perry: Reacted to "Thanks" with 👍🏼 00:29:52 Gillian Gail: I've had to send emails to follow up on general messages most of the time to get a response. It has been very rare to get a response using the general message. 00:31:26 Debra Powers: Can you renew an item if patron is blocked in Alma, the override doesn't seem to work 00:31:56 Debra Powers: Ok 00:32:04 Timothy Jackson: info@sunyolis.libanswers.com 00:40:47 Rose Johnson: I see that you can request certain chapters from a book. Are you able to request for specific page numbers too instead of an entire chapter of the book? 00:41:21 Rose Johnson: Thank you 00:47:27 Faith O'Brien: Can you show us how to use the book barcode as the temporary barcode when receiving items? We use the Ext. Id. as our temp. barcode. 00:51:01 Michael Schillace: If you uncheck "automatically notify patron" and scan-in later for the hold shelf, will the patron get notified after the hold shelf scan-in? 00:51:49 Michael Schillace: Thank you! 00:54:37 abgreen: There are 2 Slashes 00:55:09 abgreen: 1//01SUNYNORxxxx 00:55:25 Joan Cook: Are you at the correct desk? 00:55:28 abgreen: Okay, thanks. 00:55:29 Megan Haaland: Would un-checking "Register in-House Use" help 00:59:34 Michael Schillace: Can we use Change Due Date if we want to shorten the loan period for our user? 01:01:35 Peggy Craig: ALMA Renew doesn't work for me. Every time it rejects it. Renew was blocked: The item policy is no renewals' Then it email's the patron and myself that the renewal request was denied. 01:01:49 Debra Powers: Why didn't the due date and loan due date match? 01:01:55 Peggy Craig: Sure 01:03:30 abgreen: You are such a good trainer.... 01:04:55 Susan Perry - OLIS: Reacted to "You are such a good ..." with 💯 01:05:04 Susan Perry - OLIS: Replying to "You are such a good ..." Tim's the best! :) 01:05:12 Michael Schillace: Is it ever acceptable to borrow a book from another library and put it on reserve for a course? 01:06:08 Michael Schillace: Got it, could lead to problems. 01:06:51 Laurie Oltramari: I don't see DISMISS on my notes window 01:07:08 Kate Brent: You can dismiss general messages but not notes 01:07:44 Laurie Oltramari: thanks Kate! 01:09:16 Rose Johnson: What should be done if a borrowing request book is overdue and has not yet been returned by the user or is filed as missing? 01:12:14 Debra Powers: The label would be useful for items you have invoiced 01:13:14 Paul Whiting: Reacted to "The label would be u..." with 👍 01:13:39 Rose Johnson: Okay, that is very good to know. I know our library has had problems related to lending books becoming missing for months, so it is good to know the borrowing perspectives of it. 01:14:19 Paul Whiting: Thanks for doing this Tim! 01:14:23 Peggy Craig: Does the Reactivated work? 01:14:43 Rose Johnson: No, but thank you for your time! I have learned a lot of helpful material today :) 01:14:54 Peggy Craig: Ok thanks