00:17:32 Clare O'Dowd: If you forget to hit done, what is missed? 00:19:15 Kathryn: Once returned the item is no longer linked to the patron who checked it out. Does the information stay temporarily on the item record? In case we realize after returning that the DVD not in case (even though the note pops up to check). 00:19:23 Brian: Apart from the Next Step list, is there any sort of pop up to alert student workers to things like the need to go to the hold shelf? 00:20:39 Kathryn: Okay great thanks 00:21:16 Brian: Thanks! 00:39:54 Barbara Pilatich: That should be listed under fulfillment to find the list of on hold shelf or expired holds? I dont see that under fulfillment 00:42:27 Barbara Pilatich: I do have both of those, I'll research a bit more 00:42:53 JCC Libraries: Requests operator 00:44:03 Michael S.: I have someone who has an overdue fine block, but nothing in the blocks tab. 00:44:04 dlaird: You can get there by clicking on the amt owed as well 00:47:00 s.grayson: What's the difference between clicking Override and just clicking OK?. I think that you can still complete the loan, can't you by clicking OK. 00:56:41 dlaird: Is there a way to get information further back than 7 days? 00:56:50 dlaird: thanks 00:57:28 Kathryn: Concerning privacy - we see how to reduce the amount of time that letters are retained. For patron account how long is the information retained In history tab? 00:58:11 Kathryn: we know that we can remove letters. but the question is about the history tab on patron account 00:58:11 Mary Beth Morse: The things that appeared as ILL on the Excel sheet that you ran related to holds. How did they get there? Patrons did not place ILL requests, right? 00:58:26 Kathryn: okay thanks 00:58:35 Kathy Croft: Is there a report that shows fines that were incurred the previous day? 00:59:06 demarest: Regarding scoping, do we ever scope to the RS Desk? I thought I read someplace that we should scope to the main circ desk. So to add the Request operator, do we scope to the circulation main desk and not the RS desk? 00:59:52 Mary Beth Morse: When you sent the payment in on the credit card, did that get sent to a business offfice that thencharged the card? 01:00:45 Mary Beth Morse: yes, thanks 01:01:02 s.grayson: We don't accept payments at the desk - is there a way to gray out that button so it's not accidentally hit? 01:01:39 Michael S.: If you don't give a payment option like Cash or Check to your circ desk, the pay button won't appear at all. 01:02:02 s.grayson: thanks!