12:59:55 From Susan Davis (UBUFF) : What's the punishment for bad behavior? :-) 13:00:08 From Shannon Pritting : a salesforce case 13:00:40 From Susan Davis (UBUFF) : That punishment works both ways you realize. :-) 13:08:28 From leslie_preston : Are others changing the wording for this and if so what do you call it?! 13:09:16 From Rebecca | SUNY Polytechnic : Search Beyond SUNY Poly 13:09:26 From Ryan Grimmer (Erie) : At Erie, I've changed it to "Add results beyond the library's collection" to pattern it after Summon. 13:09:37 From leslie_preston : thanks 13:10:32 From Katherine : We used "Include other libraries' items" 13:14:39 From reneeschmidt : What is MNPALS 13:14:50 From reneeschmidt : Thank you 13:15:12 From Susan Davis (UBUFF) : Minnesota wasn't it? 13:15:18 From Shannon Pritting : https://www.mnpals.org/ 13:16:09 From leslie_preston : oh, for expand your results we are trying "additional articles available upon request" 13:18:52 From Nancy Babb (UBuffalo) : Just to clarify re: truncation related to failed facets — I think that’s just in combination with phrases “” 13:20:20 From Nancy Babb (UBuffalo) : There are open development tickets with Ex Libris on these issues 13:24:13 From bahr : I have seen this — a down side is that the ILL option isn’t presented, so ILL requests have to be entered manually. Unless there’s another solution? 13:24:18 From franckcr : Biggest problem with this (print journals showing owned, but ...not) is the ILL link doesn't show if you've set it not to if owned. 13:31:17 From leslie_preston : Is there a way to send the "send to" area to another location on the page? 13:32:38 From leslie_preston : great thanks 13:35:34 From Rebecca | SUNY Polytechnic : many bad full text links to Gale sources 13:35:38 From Susan Davis (UBUFF) : Thanks for reviewing the timing of records appearing in Primo. I might actually get it before the new year! 13:37:13 From Geneseo : I know there were some campuses with problems related to course reserve items not being searchable in the Course Reserves scope in Primo. Any advice for troubleshooting these problems when we encounter them? 13:38:04 From Esta Tovstiadi : @Geneseo I believe this was an indexing issue that Ex Libris says has been fixed or will be fixed in upcoming releases, but Michelle probably has more info 13:38:51 From Shannon Pritting : @geneseo--this should definitely be fixed. If you have current issues, please report, and we'll escalate directly to Primo VE product management. 13:38:54 From Joe Riggie : @Geneseo - we still notice a 15 minute delay to changes in CR, but we are able to find things after that 13:39:43 From Kim : Rebecca, we here at Purchase also have many bad links to Gale 13:40:10 From Rebecca | SUNY Polytechnic : across the board intermittant 13:40:28 From Kim : for us it seems to be everything 13:40:30 From Christa DeVirgilio : Gale changed there EZ proxy recently 13:40:33 From Rebecca | SUNY Polytechnic : sometimes link to the whole journal, not the article 13:40:37 From Kim : all Gale databases 13:40:38 From Geneseo : We've only encountered the problem with one item in particular very recently. It's been a few days without it showing up into the Course Reserves scope, but we will definitely report. Thanks! 13:40:41 From Amy Dibble (CorningCC) : is there a best practice to fix the ebsco bad links? 13:40:55 From Kim : it seems like Purchase's problem is the ez proxy 13:41:55 From Anastasia : A cataloging/discovery question - we had contents of the 856 field (URLs) for local-specific content moved to local-only 974 fields, and have set up a display rule so that the 974 field acts like an 856. However only one 974 field will display. Is it only possible to display one instance of a local-extension field? 13:42:06 From SUNY Broome : Broome also implemented the plugin for Ebsco seems to have helped. 13:42:51 From Nancy Babb (UBuffalo) : We haven’t tried more than one 13:42:56 From Anastasia : OK, thank you! 13:45:40 From Esta Tovstiadi : https://slcny.libguides.com/cafealma 13:46:14 From Christa DeVirgilio : thank you! 13:46:16 From Louise : It was great. Thanks. 13:46:19 From Anastasia : thank you 13:46:21 From Kassie : Thanks Michelle!! 13:46:21 From Chris Rudecoff Morrisville : thanks!