And we will restart it recording, or our next section
Okay, we are ready to go. Shannon. Alright, Alright, I did not intend this, but the you know the the ask current and future is like
You know the genre of holiday movies of you know the the bringing, you know, the Christmas Carol forward.
But yeah. So I just wanted to go through.
Where we've been, and try to bring you know try to bring things forward and explain the situation, because there's been a lot of individual conversations and individual engagements, and you know, our attempt will be just to level set as much as
possible. So where extended support really began is that we tried a very complex migration while also trying to implement the Slc.
And you know, we we developed short-term solutions and then tried to react to what the needs were for you know, host migration and some of that.
Had we? we predicted correctly, and some of it we need to adjust
I think so. just looking at the migration from Alma to Premo, from 2,017 or 2018 to 2019 roughly.
This is really where all this took a lot of it's it's funding and moved it to project staff, and then covered the all of the x-leibrous implementation and migration costs which was you know
I think, roughly, 1.2,000,001 point, 2, 5 million something like that in directly to exilebras to move us from Alice and Eds slash summon to allma and premium and then also some
of the oldest technical staff provided additional support on top of the 3 fte that we had related to migration. and I was going back some of my old emails that I archive from 2,000, and 18 and there was just a lot
going on where campuses were like. I cannot do any of this now or in the future, and we tried to respond to that as much as possible. and I think a lot of campuses have found that.
They can do it. and don't necessarily need as much help So that's what we're trying to do is reset what we need to do.
2 years after the migration, 2 and a half years after the migration. but we built up a lot in relation to this, and we knew during that 2 years of the migration the campuses need needed and wanted and appreciated a lot
of support. next Slide Cory, and I think that the program that was probably most representative of this was the guided path that about.
I think it was about 50 campuses took advantage of the, or, you know, took us up on the offer for the guided path, which was, rather than local campus.
Doing any of the you know, any of the configuration work, or any of the migration form work themselves.
They wanted us to do that. We did it, you know, and in some ways it was more efficient.
I could spend an entire weekend doing migration forms versus someone trying to learn how to do a migration form
And then our hope was that campuses would spend that time on the training that exilebris, and we were providing
And you know we were basing a lot of our needs on what campuses were saying to us related to the migration, and trying to build up a reasonable shared service.
That was only enough staff to meet the needs at the lowest cost that we could possibly do.
At 4 campuses next slide, and I I resurrected these.
You know these infographics that we put together and man o man. There was a lot of confusion, and also went back to my emails of like people complaining about I'm confused about 6 plus 2 or 3 plus one or 4
plus 2 plus, you know, we tried to negotiate and tried to bring a shared service forward that the needs of campuses who wanted to have most of their library technology covered or a blend and then also to try to take advantage
of as much of possible a of a shared system that I think Alman Primo have been a good shared system, but you know, maybe we you know, maybe we're not taking advantage of as much of it as we could we based a lot
of our planning on the Cal state system. and the cal state system as as much as we've said this. you know we need to keep saying it.
They're much different than we are. so slc was not able to come to consensus on how to move forward a lot of discussions about this.
You know, Carrie, and mark We It you know did a fantastic job of finding a partner to grow services outside of system administration, you know there's some internal policies that make it very hard and costly to build shared
services with system employees, So we needed to find a a campus partner, and luckily Empire State College,
Stepped up, and we were able to grow a shared service by hosting positions at Empire State College.
And we also got a second very, very positive thing. is that, you know we negotiated a pretty good contract.
I talked to other consortia, and They're surprised at what our contract terms are with Almann Primo.
I think we just got lucky, because we dragged our feet long enough where we we had some leverage.
And excel first needed to get a big win at the end of their fiscal year.
And that that that that served us very well in that not only where campus is not asked to pay more for almond prima, which was another big fear, is I don't want to pay more for a premium system.
I want a baseline system in we saved well over 200,000 235,000 and kept costs at the same as what campuses were paying with alf and eds So that's how sls began
and then we worked to try to pull together services that went beyond baseline support, so that we would help with training.
We would help with you know when issues arise that were that were higher level for the roughly 1516 campuses that repeatedly said to us, I don't have the staff.
We can't do this We need help and then we Also, I think you know, we try to weather the post migration request for support by, you know, trying to encourage campuses to to to build some some local expertise We had you know
limits on 5 baseline hours a lot of this discussion about that. And then, once the pandemic hit, we just shifted gears to say, let's try to be as helpful as we can without limits
we'll have one on one conversations if someone is really taking advantage of the situation, and and frankly, that's really only happened a couple of times, and we did less and less.
You know we were doing hundreds and hundreds of of training sessions.
We did. We had curriculum maps to try to bring everybody up to speed, and then we just started focusing on one on one support.
That was campus focused next slide, so some of the early extended support engagements.
We couldn't get many that were more than single year agreements, and then we would have to negotiate 4 or 5 levels of of you know, agreements of of interactions at campuses for sometimes a couple 1,000
dollars really, really high administrative overhead, like this was 30% of my job for a solid year is just talking to campus administration about this, and it was mostly focused on hourly services.
We did training. We did work for campuses. We did a whole lot of organizational consulting. and You know, I think, that all of the campuses, except for a few saw this is transitionary, and not long-term solutions, and i'm
not I'm. not questioning that decision, and I also spent much of my time meeting with a variety of campuses who had no interest in a support engagement with us except for for us to get them to provide a document that they could
bring into labor management discussions. It always led to really really problematic issues where people didn't like us to be involved, except for to push the situation to a different scenario, and it just we were honest.
To ourselves in the last year, and said, That is never productive.
We want to be helpful to support the people there and say, No, we are not going to do extended support.
But what do you need from us? because you don't have enough staff things like that?
So we tried to have fewer arrangements, or just, you know discussions about how to avoid extended support and bring extended support into, you know.
Use to say like I want to justify a staff by you being more expensive things like that.
I get it like I get. Why, people were doing it but it just wasn't productive.
Go ahead, Cory. So some of the adjustments we started making in the last year is, we significantly lowered costs to try to meet the needs of campuses who library, administration library leaderships, library staff saw extended support as
a positive as a supplement, as something that you know they wanted to have happen, and their administration wanted to have happen.
And you know, in campuses who are reaching out to us to say we want you to be involved to amplify how you know how problematic the situation is. We just said. what can we do to help let's take extended
support out of the scenario. Consider that as part of baseline support and navigate as much as possible the next 2 years about.
You know what's happening at some of the campuses they're you know, in crisis.
So in in coordination with a couple of community colleges who gave us really good input, we created a low cost, small campus resource, management and systems agreement.
A lot of the community colleges were seeing their catalogers retire, and they just weren't getting much trackion, and it was stressing out the directors because they're like i've got to figure out how to
catalog, and we're like we're not really sure that's, you know. a good long term solution for your own health.
And your own retention. So we tried to, you know, offer solutions as much as possible, and then also some campuses asking us for longer range system support.
We tried to lower that cost as much as possible while also admitting to some campuses.
It's clear you want to develop your own staff How can we transition to something where you you know you develop your own staff, and we supplement you.
Alright next slide. So right now we have 17 agreements. of varying natures. they're spread across the different sectors for comprehensive work with us in very different ways.
8 community colleges work with us in very different ways the 2 university centers, I think we just supplement them in very, very specific ways, and mostly related to, you know, resource, sharing, and resource management.
And you know I think that's part of what we're what we're seeing, too, is we we we exist in an ecosystem where there are other partners like the ids project that have also lost staff lost capacity and
we're, you know, trying to supplement as much as possible in those areas.
And then we also have small doctorals. working with us, too.
Alright Corey. So we've also tried to do more with without agreements.
Again you know, trying to react to the situations that we're seeing pretty much to say.
How can we be helpful taking the 3 staff that everybody is is contributing to?
And then what we've been able to grow with some additional extended support agreements doing, auditing, doing onboarding trying to get more out of this shared system with supporting integrations doing more with analytics directly
for campuses. working with campuses on. you know how to plan and implement projects.
And then one of the things that we tried to lean into as much as possible is understand what campus is needed with repositories and help find more automated and batch processing ways to do that and then trying to be a
helpful partner, and not, you know. A third party brought in to kind of you know, use in in negotiations with, you know, organizational changes.
We we tried to be helpful as much as we could so That's where we're at, where we're at right now with you know, these outside of agreements, so some of the major areas.
We're seeing lots and lots of requests for cataloging lots of requests for high-end iliad work, because, you know, the Ids just does not have enough staffing, and there are really really complicated iterations.
Of ilo workflows out there that we're trying to help people piece through.
We do more and more procurement that I think is ballooning out
We're helping people with lid guides we're helping with analytics.
We help them with scholarly communications, consulting general troubleshooting, including easy proxy, including their campus systems, we do accessibility consulting.
And then we also help campus to figure out how they would approach different problems and issues at their campus.
You know if there's anything I really want people to understand from this is we've tried to be here helpful outside of Alma and Primo, and I know that campuses see?
Us sls, Olis as well. What do you do?
Decides almight and primo and we're trying we're trying to explain this in this general 2 h.
But I think this is something that we're doing, more in the entire library technology ecosystem, and I think if you included the collection development work that we're doing, with and for and you know in cooperation
with campuses, you know. that could be another major area, an additional slide next slide.
Query. So if you know this is the this is the ghost of the future. right?
So want to make this the most positive one right where there's a where there's a a positive outcome right is focusing on supplemental services, and only in very targeted areas where campuses are you know everybody's
on board at as many levels as you can get on board.
Would we come in and do work for campuses trying to help retain and build local staff, so that if you hire someone, you're not, you know. you know you have someone to help support them in training, and Then also maybe
relieve them of some of the duties that might be really challenging.
If you're at a small community college and then if a campus is in crisis because of everything that's going on will provide targeted assistance in cooperation with who's there and then if you're
looking for help with a larger image. Initiative will help you to frame that
And then, you know, if there are small campuses or small groups of partners who want to work together, we're always willing to have those conversations and then try to keep Alma and prem has stabilized and efficient
layer things on as they make sense. and then, you know where we see opportunities arise.
Where campuses are saying to us, You know in a perfect world, I would have a cataloger at my community college.
But this isn't a perfect world we would really like to have you do that work centrally, and how do we do that in efficient way.
We're partners where we say to them? like we have limitations to how we, how do we work together?
But be very mindful about those areas where we're really growing alright questions, comments.
I'm going to stop this portion of the recording Oh, I stop the share instead