00:27:09 Lisa McLaughlin (UB): Welcome! 00:27:22 Lisa McLaughlin (UB): Right 00:33:37 Sarah Levy: Why not remove that field? You have enough other identifiers 00:34:12 Michael Schillace (Cayuga CC): Could you leave AND for author and delete everything but the last name? 00:35:33 Michael Schillace (Cayuga CC): Sounds good. 00:36:44 erceg, lynn: what happens if you don't answer the locate failed requests? 00:37:28 erceg, lynn: I am a one person office, that is why I am asking. 00:40:11 Michael Schillace (Cayuga CC): It seems like it's adding the first initial even when the whole first name is there. Can Ex Libris fix that? 00:45:16 Lisa McLaughlin (UB): Just a gentle reminder to check your General Messages because I've seen a lot of these article requests just expire. 00:45:49 Lisa McLaughlin (UB): Thanks! 00:47:17 Lisa McLaughlin (UB): I think I'm good!