Susan Perry: To start the recording for us.
Susan Perry: Okay, so thank you all for joining us for sushi troubleshooting tips and tricks, on behalf of Michelle and Yvonne hopefully we can present you with some helpful information today, let me go to the next slide for our agenda.
Susan Perry: Okay, so this is our plan for today.
Susan Perry: The first thing we're going to do is look at the usage report training guide, which we have, which has been updated quite a bit since we ran the webinars in December.
Susan Perry: So for anyone that was not able to attend those we've got two sessions recorded from December, the first one is setting up your your vendors for usage.
Susan Perry: Report gathering and the second one is to how to use the analytics reporting that's built in, and some that that we've created just for Sunni so.
Susan Perry: Other than wanting to update our our training guide and faqs at the same time, we received a request from the improvements and enhancements working group, which is a fairly new working group at SLC but.
Susan Perry: They had actually one of their meetings they had actually requested that we address sushi a little deeper.
Susan Perry: kind of dig into the kind of problems that you can run into when you're trying to gather your usage stats.
Susan Perry: So we're going to review the training guide we're going to review the faq that Michelle has written.
Susan Perry: For this topic, and after that we will go into some of this specific questions and answers that were presented to us from the NIH etc working groups so without further ado i'm going to hand it off to Michelle.
Michelle Eichelberger: Great thanks Susan i'm going to share my screen.
Michelle Eichelberger: suck.
Michelle Eichelberger: My options.
Susan Perry: All right.
Michelle Eichelberger: Great so you should be seeing the electronic resources management training guide and just let me know if that's not the case, to get to this guide if you start with the training pages, we do have training for the functional area guides and.
Michelle Eichelberger: So, this one is in the resources guide and then it is under the annual review tab usage report configuration so.
Michelle Eichelberger: What we did was we went through the list of questions that the IEC provided us, which was super helpful and we just tried to fill in the gaps.
Michelle Eichelberger: In both this document and in the faq which we'll talk about in a minute, so we also added information from our presentations in December so now it's all in one place.
Michelle Eichelberger: These are the just sort of general information about getting your usage reports in you know these are the rules that you need if you, you know it works best if you use the counter reports, you have to set up a subscriber This is all stuff that we talked about in the fall.
Michelle Eichelberger: You do have to have access providers setup meaning vendors, so that you have a place to put your usage reports.
Michelle Eichelberger: And if you've played around with this at all you've probably already done that, so we have a section here, for, if you want to manually upload the reports, this goes into a little more detail.
Michelle Eichelberger: about how you would want to do that, that I EC had questions about like what kinds of things you can load What do you do if you run into errors so.
Michelle Eichelberger: It does have to be in a particular format, and these are the formats that Allah accepts, so this would be you'd go to your vendor site you'd grab a report you download it and then you'd upload it into all this is, if you want to do that manually.
Michelle Eichelberger: Occasionally, there will be mismatches in the columns in those reports and that could spawn an error message, so there is some more documentation on that, on the sleepers page.
Michelle Eichelberger: And then, specifically what we're going to spend more time talking about today is how to deal with setting up sushi accounts.
Michelle Eichelberger: You know what to do if you run into problems, so these are kind of the basics about setting up those accounts and how you would test your connection.
Michelle Eichelberger: And then, one of the things that can sometimes happen is your connection might work but it might not bring in the actual reports we'll talk about that a little bit there were some questions about scheduling harvesting.
Michelle Eichelberger: And then the harvesting is you know you want it to run once a month, you want it to run once a week.
Michelle Eichelberger: etc, so this is, you know as long as you can get the harvesting to work, excuse me just take a moment here.
Michelle Eichelberger: Thank you so as long as you can get the connection to work in the jobs to come in, you you're probably going to want to set up this harvest and job so that you don't have to remember to manually.
Michelle Eichelberger: activate the the sushi call out to the vendor and when it's being harvested it checks the overlapping data.
Michelle Eichelberger: The file has to be ready at the vendor site sometimes that can you can get error messages from that you'll get.
Michelle Eichelberger: An error, saying that the content is unavailable and that's because often the vendors don't even have the report ready until the middle of the month, so if the call goes out and there's nothing there you just have to wait until it keeps running until the file is actually there.
Michelle Eichelberger: There was a question, you know, is it better to do monthly versus weekly harvesting and again because the vendors mostly produce monthly reports, I think that monthly is fine you're not going to get anything extra by scheduling the harvester to run weekly.
Michelle Eichelberger: But if you do choose to run it monthly and your timings off, then you might have to wait an extra month to get the data so it's really up to you it's not going to hurt anything either way and it just could take some trial and error.
Michelle Eichelberger: And Allah will retry again if the report isn't available.
Michelle Eichelberger: And then, a final morning and I run into this all the time I forget that the hearst data doesn't show up in analytics until the next day, so you get something in your excited to go look at your data and.
Michelle Eichelberger: You can't see it until the next day so here's the link to the harvesting so, then there are some questions about like well how can you tell if the data has been loaded.
Michelle Eichelberger: In the vendor information area, you can actually see if the files have come through, and as long as it says fully process, then that means it worked, which is my understanding.
Michelle Eichelberger: And then you could also go into the the load usage data under acquisitions, this is another place, you can see, if your content came through.
Michelle Eichelberger: This vendor pages just for that vendor this area is for anything that you're gathering so that can be useful thing.
Michelle Eichelberger: There was a question from the IEC about somebody who you know, had never seen a red checkmark or had never seen you have to have at least one successful harvest or manual load of data for it to show up in here so that could be part of that problem.
Michelle Eichelberger: And we will go look at their questions in a minute, this is just some general information about countering and sushi training, including the links to the two presentations we did in December.
Michelle Eichelberger: And then, what i'm going to do is just show you real quickly the list of questions and we can put these links in the chat as well it'll be in the slides when we post them but.
Michelle Eichelberger: These were the questions that the ic presented for us, which again were very helpful.
Michelle Eichelberger: That.
Michelle Eichelberger: So there were questions about the kinds of error messages that you might see.
Michelle Eichelberger: So I tried to put the the answers to these questions.
Michelle Eichelberger: i'm going to go back here for a minute.
Michelle Eichelberger: So the faq I tried to go through and answer those questions sorry I lost my train of thought there for a second so tips and tricks for the setup for when you're creating your sushi connections.
Michelle Eichelberger: This is kind of referring up to the top of the page i've embedded this faq inside of this guide, but other people may not find it that way, so I just wanted to make that connection here.
Michelle Eichelberger: Hopefully you can get your sushi information from your vendors admin platform, a lot of the time there'll be a tab rate in your usage statistics and the admin platform that tells you how to set it up, so you could get that information there.
Michelle Eichelberger: You can also just Google it along with sushi and see what you can find online, this is a cool things centennial College has listed a bunch of sushi credentials in their lip guide about this so that could be a handy place to go look.
Michelle Eichelberger: to how to set it up, because sometimes you have to tell the vendor at the vendor side that you want to start gathering sushi and you also have to set it up, and so this is kind of a handy page with information.
Michelle Eichelberger: I just lost my page shoot okay Well, this is handy because i'll you know reminder of how to get back into the place where I just was a minute ago.
You.
Michelle Eichelberger: Okay, so that was the centennial college that I just showed you, you can also post in workplace in the.
Michelle Eichelberger: The MSP group to see if your colleagues have information if you can't figure out how to get it to work a lot of people have been kind of.
Michelle Eichelberger: chipping away at these so you may get some support from your colleagues, you can also contact the vendor support if you can't get it to work.
Michelle Eichelberger: But also bear in mind that not every vendor is using sushi at this point in time so may just not be possible to set it up yet.
Michelle Eichelberger: And so, then we did create these links to specific you know these are probably the most used vendors in Sunni, so we just got some specific information about how to set it up for these.
Michelle Eichelberger: So there's some specifics on that kind of thing.
Michelle Eichelberger: So when you're testing, you will get a json file that tells you if it's connecting correctly, and this is an example of what it would look like if it's.
Michelle Eichelberger: Connected correctly and then an unsuccessful correction will look something like this, so here's an alert we're experiencing issues, etc, etc, so that's something to bear in mind.
Michelle Eichelberger: Another thing you can do is, if you go and look at the jobs list in your admin area.
Michelle Eichelberger: And it'll tell you, if it completed successfully or if it completed with errors.
Michelle Eichelberger: and the report within this is really helpful because it'll tell you what happened, it will usually give you an error message.
Michelle Eichelberger: and give you some clues as to why it might not have worked and bear in mind that when you're looking at your jobs that have run.
Michelle Eichelberger: You can change the category, which can be helpful to kind of weed out some of the noise because there's all kinds of jobs in there, so you could limit it to acquisitions jobs.
Michelle Eichelberger: And then go look at your sushi sushi harvesting job to see why it didn't run so in this case you click on the three dots you click on the report.
Michelle Eichelberger: And then, if you click on the down arrow for this sushi harvest report, this will tell you what failed, and why it failed it gives you all of the vendors in one spot everything that's being harvested of that data and time so that's kind of helpful.
Michelle Eichelberger: So in this case there's a failure for the J store jobs and it says either the JCR sushi service is not available or the URL is not correct.
Michelle Eichelberger: So this is possible that this particular one is failing, because these are our four jobs and the vendor I think they've moved on to our five so maybe they aren't supporting our for anymore so there's been at least, is telling you that it's not working, and you need to go look into it.
Michelle Eichelberger: You can also get status messages, so this will let you know if you're harvesting job was successful or not and.
Michelle Eichelberger: This would be in the status column, for your job, which is go back up to a screenshot.
Michelle Eichelberger: This status here is where it tells you what happened and whether or not it worked.
Michelle Eichelberger: And then you know why does the job fail well the job can fail for a lot of reasons, so the report was not retrieved so the harvester goes out it goes to try and find the data that you want, and it either can't find it or the connection doesn't work.
Michelle Eichelberger: There could be problems with the servers on the on the side there could be problems with the servers on the vendor side there could be a change to the harvesting methods such as again, you know, maybe they're no longer supporting.
Michelle Eichelberger: Our, for they moved on to our five and you haven't updated yourself so there's a lot of ways that this can break.
Michelle Eichelberger: So some tips for troubleshooting.
Michelle Eichelberger: If the job has it's good to see if the job has ever run successfully, and if it hasn't then you're going to want to use your test connection to try and get it to work and if it has run manual.
Michelle Eichelberger: If it has been successfully before you want to try and run it manually to see if it was just kind of a fluke and then, if it won't run manually again use the test connection page, to see if it's still connecting.
Michelle Eichelberger: And then, if it seems to be working correctly, but the job will run without failing check the documentation and ask for help, etc.
Michelle Eichelberger: Another reason it can fail again is because there's just no usage available for the requested dates, so you can only pull in what has already been created on the vendor side.
Michelle Eichelberger: And, as I said before, many of the vendors are slow and posting usage reports, and then here's just a few links and thanks to colleen who started who.
Michelle Eichelberger: Initially, created the faq about sushi harvesting so that's mainly what I wanted to go through i'm going to just check this to make sure that I didn't miss anything.
Michelle Eichelberger: So this gives information about the reports, the timing, we talked about it's really up to you.
Michelle Eichelberger: And this box has you know different ways to confirm that it has been harvested both reliably and efficiently.
Michelle Eichelberger: And that chart there was this question about at least one campus has never seen a red checkmark, even though it indicates failures.
Michelle Eichelberger: I would say to that you know these are really good questions, but so much of it is really specific to the.
Michelle Eichelberger: The problem you know it's we couldn't cover all possibilities in the faq and the training so i'm going to stop talking shortly, and then we can talk about more specific things if you guys want to do that and then an out of the box analytics report related to usage would be helpful.
Michelle Eichelberger: I will i'm going to open this up to questions, but if we get a minute we will show how to set one of those up so.
Susan Perry: When I just had a couple of comments and I wanted to make.
Michelle Eichelberger: One yeah that sounds when they're.
Susan Perry: done show okay.
Michelle Eichelberger: i'm done.
Susan Perry: Okay okay cool so I did put a message in the chat I wanted to reiterate it as soon as you mentioned vendors, if you think that you know you you can't make use of this feature, because you aren't using full acquisitions.
Susan Perry: Not to worry.
Susan Perry: you're going to be setting up vendors, just for the sole purpose of indicating that they're.
Susan Perry: A service provider, not a biller and that then you can attach the sushi vendor status to them, along with the interface so you're setting up those vendors totally aside from any kind of orders or acquisition so don't Let that be a barrier.
Susan Perry: Another thing I wanted to mention, and I did some Michelle had given some examples of the text, you can get in a in a Jason report, so I just wanted to point out something that that we encountered.
Susan Perry: Second, get it.
Susan Perry: So there's a difference between when you're in the vendor and you're setting up this sushi.
Susan Perry: Part there's a difference between testing the connection and doing the harvesting.
Susan Perry: So if i'm if i'm setting up this one was for gail, for example, so i'm in gail and I put in my credentials that i've received from the gail say you know they've told me what to use.
Susan Perry: And I test the connection, so the first message is what I got so it basically said, the services running go ahead and use it, you know you're good to go.
Susan Perry: However, when I then went to the end of the row and the ellipses and did the row actions to harvest I got this message so, even though the service was up.
Susan Perry: It wasn't recognizing the credentials that I had put in, and in this case, it was gail needs very little information they need your request ID your customer ID book your location.
Susan Perry: And I was using the wrong one so as soon as we fix that it went through so just keep in mind, you can get a good connection, but it doesn't mean that you necessarily have the right credentials in there to do the harvesting.
Susan Perry: And the json files will just you can just open them in notepad so I wanted to mention that.
Susan Perry: Those were the two things I wanted to say.
Susan Perry: We have a couple questions.
Susan Perry: In chat that we can.
Susan Perry: Address Michelle did you want to add anything.
Michelle Eichelberger: I was just looking at stephanie's question about swagger hub and honestly I know nothing.
Michelle Eichelberger: About swagger hub so.
Michelle Eichelberger: I would i'm sorry I don't have any tips about that.
Susan Perry: So the first question that came in was from Alan and it was talking about the the fully process message and earlier this week Yvonne and Michelle were looking at that the documentation is very unhelpful so Yvonne is going to be putting in a ticket to get some clarification on that.
Susan Perry: yeah and stephanie i've seen.
Susan Perry: i've seen i've been to the swagger hub, you know some vendors require.
Susan Perry: An API key for you to use sushi harvesting some require you to just say Oh, I want to do it, and so they set you up so.
Susan Perry: I have never had to go and create my own API key, which is what they want you to do it swagger hub so.
Susan Perry: yeah I haven't found it do you have a vendor in mind that you haven't been able to do anything because you haven't been able to get a key or how did your your journey end up with that vendor.
Stephanie P Hess: is still pending i'll have to go back and I have so many different ones.
Susan Perry: yeah yeah.
Stephanie P Hess: i'll have to go back and get a look for an example real quick.
Susan Perry: Okay yeah that would be great.
Susan Perry: If you do it before the end of session fine, if not, if you want something in work in workplace, that would be great.
Susan Perry: Okay.
Susan Perry: So I also just want to share I also just want to send a thanks to the working group that came up with these questions, for us, so I.
Susan Perry: wanted this is the improvements and enhancements working group, these are the folks that are sitting on the group I think a bunch of them are here today in the session so we just wanted to say thank you for giving us very specific questions to work from it helped a lot.
Susan Perry: The three of us personally are setting up sushi harvesting for several campuses and so we've had some personal experiences that we can you know address, but you know we're all using different vendors and.
Susan Perry: The centennial college it which they're up in Canada, they that the spreadsheet that they've compiled is actually very helpful, it has a lot of.
Susan Perry: detail information that you can make use of.
Susan Perry: The other questions that came in.
Michelle Eichelberger: That was me.
Susan Perry: Oh cool all right.
Susan Perry: I got more.
Michelle Eichelberger: ammo on that.
Susan Perry: All right, let me stop sharing go for it.
Michelle Eichelberger: Okay, so what you would do is go to analytics and then design analytics and then there's a subject area if you go to create and you're going to create an analysis.
Michelle Eichelberger: And then the subject area is usage data.
Michelle Eichelberger: And again, you have to wait a day you know if your stuff was harvested today, you have to wait till tomorrow before it'll actually show up and analytics but here are all the kinds of things you can pull in so.
Michelle Eichelberger: there's stuff for release five.
Michelle Eichelberger: Which is counter release five.
Michelle Eichelberger: So what you would do is.
Michelle Eichelberger: None of those are the ones I really want so you could look at.
Michelle Eichelberger: think this is books total requests and then to get the actual you know you just have to play around with this, but if you want details okay that's actually what I want this.
Michelle Eichelberger: Anyway, there's a lot of stuff in here, and you probably when you're doing you know building these reports, what you probably want is the platform, as well as the actual numbers, so you can see.
Michelle Eichelberger: You know what what is coming in, you could also do the vendor name.
Michelle Eichelberger: And then you just I don't know for sure that there's content in here, but to test how the results would look, you would click on the results tab.
Michelle Eichelberger: Great so some things came up so GCC is loading content for these vendors this platform, except for they may not be doing.
Michelle Eichelberger: The sushi five for this, so you can then go back and change your criteria.
Michelle Eichelberger: we're going to remove this guy.
Michelle Eichelberger: And let's do.
Michelle Eichelberger: One of these old ones.
Michelle Eichelberger: This, I think, is counter for.
Michelle Eichelberger: yep So you can see, now I get some data, because they do have counter for data in there for these platforms and vendors there any questions about this, I didn't prepare a real in depth.
Michelle Eichelberger: overview of how this works, but usage data is the subject area that you want to use and then you just have to play with the different fields to see what you want to be part of your report.
Michelle Eichelberger: and see if there's chat questions about that.
Michelle Eichelberger: Economic database just platform amy What do you mean by database, I think the platform is the database isn't it.
Susan Perry: or not yeah The problem we run into amy is that what we call a database Alma doesn't call a database, so when almost pulling up a database they're really talking about indexing and abstracting.
Susan Perry: sites which don't which you won't get usage for.
Susan Perry: So you have to figure out another way to.
Susan Perry: pull databases, based on what you want, which is kind of what Michelle was mentioning so, can you give us an example of something that you're not getting.
Amy Rupp: Well, you know we talked about the platform is being eps co host, but if we wanted, what is there was somebody who's gay out because I can think of opposing viewpoints.
Amy Rupp: So if we wanted to see what the usage level was of opposing viewpoints, how would we target that in analytics because i'm not seeing that what aligns to that descriptor in the current reports.
Michelle Eichelberger: And so you're too oh go ahead.
Susan Perry: No, no, you got.
Michelle Eichelberger: Well, I was gonna say that what you have to do is match it up with whatever the report is coming from gail you know is they're.
Michelle Eichelberger: going to report in gail where it splits it up by the you know the actual opposing views points versus academic one file versus whatever you know if you can find that.
Michelle Eichelberger: Then you want to make sure to set it up so that you're loading that sushi report and then you should be able to get that information.
Susan Perry: Well okay.
Susan Perry: I just wanted.
Michelle Eichelberger: To say.
Amy Rupp: Well it's in the it's in the Dr D one Dr yeah but i'm not finding the right.
Amy Rupp: component in analytics to get that information over there's a lot of character fields, but then the descriptor fields like platform and whatever i'm not finding anything that equates to the database name in the brd one.
Susan Perry: It should be electronic collection.
Amy Rupp: electronically, I might have to add the.
Susan Perry: Electronic collection.
Susan Perry: field.
Susan Perry: But this is, this is a good question that's something we can look into for you mm hmm.
Michelle Eichelberger: yeah i'm just I don't i'm not familiar enough with the Dr D one report itself to know what kind of field that would be in.
Michelle Eichelberger: But yeah it seems like that should be part of it.
Susan Perry: yeah and it's it, it could be, because of the terminology that only uses but yeah we will we will definitely look into this.
Amy Rupp: sure.
Susan Perry: And if anyone has been able to do it already feel free to jump in.
Michelle Eichelberger: yeah i'm just kind of poking around.
Susan Perry: yeah.
Amy Rupp: i'm assuming it's there and i'm just not hitting on the right phrase, but I haven't found it yet.
Michelle Eichelberger: yeah I guess yeah Susan do you have anything where you can get an example of a Dr D one we don't have to do it, the second.
Susan Perry: No, because I haven't i've been running jr's and i've been running ebooks and journals and media, but I have not been running any Dr D ones so i'd have to do that so yeah we'll definitely get back to.
Susan Perry: joe's asking yeah that's that's what we need to find out if.
Susan Perry: Any of the electronic collection fields or edit any of the reports, but without looking at what the Dr.
Susan Perry: without looking at what the Dr D one is returning, I would just be cussing i'm just not familiar with that report, is it some have you been using that report for any of the reporting agencies me.
Susan Perry: Like when we were running ipads and now we're working on Lars we haven't seen a question that breaks it down by collection is this, for your personal use.
Amy Rupp: that's the one that we use locally.
Susan Perry: Okay, great.
Amy Rupp: Well, I have samples, if you want me you want me to send one to you.
Susan Perry: Sure that'd be great.
Michelle Eichelberger: And like I say I would know amy that if you know if you use it local you can get it.
Michelle Eichelberger: From Cisco is it just that you don't want to have to manually go out to disco.
Amy Rupp: Well, you know, I was just I was I figured you know I try to migrate things into Alma and through the sushi process and was able to get that setup and then was trying to figure out how I would use it.
Amy Rupp: How I would pull the data out of analytics rather than having to manually pull it into a spreadsheet every month.
Michelle Eichelberger: yeah we can we can look into that but I suspect it that it's.
Michelle Eichelberger: You know, as Susan initially was saying what Alma calls a database does not match what i'm school calls the database, so I wonder if it's even possible to get.
Michelle Eichelberger: To get it to do that, you know it's like you may be trying to push it in there, in a way that i'm I can't pull it out, unfortunately, but but we'll keep looking into that for you.
Michelle Eichelberger: yeah you're welcome.
Susan Perry: stephanie here.
Susan Perry: I know i'm just gonna go into the chat okay.
Susan Perry: yeah that's interesting 70 I haven't had to use any more code to get sage data.
Susan Perry: So you have do you have do you have sage collections that you're unable to pull data on or is it ebooks or what's your what part of sage or you're not able to get to.
Stephanie P Hess: We can't we can get to the usage stats and do the manually and we didn't have a problem with our for now, no matter what we try you tried different.
Stephanie P Hess: You know, sometimes it's too much information so they make you stripping Alma mater to strip it down we've tried that I tried to full we've tried two different you know was verified our customer ID and request your ids and stuff and it's.
Stephanie P Hess: Just really perplexing and i'm kind of at the point where it's more trouble than it's worth.
Susan Perry: So yeah.
Susan Perry: So our for was good, are five.
Susan Perry: Problems coming in.
Stephanie P Hess: yeah, and this is it it's only for our five so that's.
Stephanie P Hess: What I was hoping that.
Stephanie P Hess: People.
Susan Perry: yeah I mean it has some insights on how to.
Susan Perry: it's over a year old now so that should be yeah but yeah I had pulled siege for a vendor for a campus i'm going to have to go back and look and see what if I was are four or five and then I will be probably experiencing the same pain that you did so yeah so.
Stephanie P Hess: And we will at least you won't be alone right.
Susan Perry: Well, yes, exactly like me to share our pain, yes and and obviously we'll try to keep.
Stephanie P Hess: We have you know it's one of those things where it's really an intriguing problem, but at the same time don't have that much time to spend on it.
Stephanie P Hess: You know.
Stephanie P Hess: Anything you find out, you know insights are always welcome, and if we find out anything i'll be more than happy to pass that along to.
Susan Perry: Great That would be good.
Stephanie P Hess: Thank you.
Susan Perry: And we can have a discussion on workplace.
Susan Perry: And if there's anybody that needs an llp invite to the workplace page, let us know and anything that comes up today, the best thing to do is to send an email to the Info at associate why, and I can put that email on the chip for anyone who isn't familiar with it.
Susan Perry: I think everyone has it memorized by now, except me.
Susan Perry: My inbox.
there.
Susan Perry: Yvonne was there anything that you wanted to bring in.
Susan Perry: That we haven't covered.
Michelle Eichelberger: And and Tony has a question about what do you do if you are setting it up and it says failed even if nothing comes up as an error.
Susan Perry: Okay.
Michelle Eichelberger: Has anybody gotten project news to work.
Susan Perry: What point, are you getting are you getting the error in the.
Susan Perry: With a an automated report on automatic harvesting Where are you seeing the job, the error message Antonia.
Antonia DiGregorio: i'm getting it.
Antonia DiGregorio: When i'm.
Antonia DiGregorio: i'm setting it up and it's just dumb i'm looking at the the accounts and she account information underneath it and it says status fail, but when i'm actually setting it up, and I do test connection or harvest now nothing is coming up as error.
Okay.
Susan Perry: So buffalo state is this successful so Joe I don't know Would you mind looking at your settings for project muse.
Susan Perry: And maybe we can share some field information or weirdness.
Antonia DiGregorio: Because I will say it was weird to set it up, because it wasn't like it might have been something I was missing on this setup but I I kept going back and forth, you know, in the admin.
Antonia DiGregorio: account, and you know I think I got the request or ID correct, even though it didn't say request or ID it just said master customer ID and then it had a different customer ID below for that.
Antonia DiGregorio: You know, for that other part, so I was kind of I don't know so my end I might have messed it up so.
Susan Perry: Do you if, when you look at the vendor do you have an API key in there.
Susan Perry: yeah something you do okay.
Antonia DiGregorio: So, and then the, the only thing I you know, maybe it was something else I messed up on to they had the sushi information they had a URL for status they had a URL for report and then they had a URL for our members and.
Antonia DiGregorio: I wasn't sure if i'm supposed to put which URL i'm supposed to use for the override URL.
Susan Perry: yeah I wouldn't oh you shouldn't have to override it, because when you put in project muse and then the interface it's still the URL that it produces from X leavers is generally the right one.
Susan Perry: yeah yeah.
Antonia DiGregorio: Nothing came up, so I did put in an override URL.
Susan Perry: Okay, so alan's using the default URL and then you need your customer ID and your API key.
Susan Perry: So maybe you've got like I would recommend not putting in more than you need I mean, sometimes even though you've got like you know eight or eight fields to fill out sometimes you only need a couple so Alfred confirms.
Susan Perry: Joe is not using a request your ID just a customer ID an API key.
Antonia DiGregorio: Okay.
Susan Perry: That would try it with less is more and then you know get rid of the extra and, if you want.
Susan Perry: What whatever.
Susan Perry: So if you can capture the test connection message and then, if that works, you can capture the.
Susan Perry: harvest now message and put it in a ticket.
Susan Perry: To our email.
Susan Perry: yeah and one of us will grab it because will know what you're talking about.
Susan Perry: But at least we know some campuses have been successful so that's a good thing we'll figure it out.
Antonia DiGregorio: I know.
Antonia DiGregorio: And when you put the tape in project news I guess I wasn't finding.
Antonia DiGregorio: You know what I think I have to go in and just edit the whole thing because um when I was putting in project news I actually nothing came up, so I actually had I manually input it everything, so I might just have to just start from the beginning with vendor dt.
Susan Perry: yeah because usually usually the interface is already in the CZ so you just have to start typing project muse and it should come up like let the system fill fill in what it has because you know almost pre populated with a lot of the information.
Susan Perry: yeah just put in.
Susan Perry: just put in as few fields, as you can.
Susan Perry: But will it there's an answer there, because we know other campuses are getting it to work so.
Michelle Eichelberger: we'll figure it out.
Michelle Eichelberger: yeah and I actually i'm playing around in your system and Tony and I just.
Michelle Eichelberger: I just found it so i'm going to just i'll save you can put all your details in, but I just created a new one for the correct sushi account.
Susan Perry: yeah it's awesome.
Susan Perry: So you gotta work.
Antonia DiGregorio: Thanks Michelle.
Michelle Eichelberger: No, I did not get it to work I didn't put any details in but I found the right one, so you shouldn't have to manually put any I mean you'll you'll have to put your own account information in but all the URL of that stuff should be good.
Antonia DiGregorio: Okay, all right cuz i'm so sorry.
Antonia DiGregorio: This is not my forte here okay so.
Antonia DiGregorio: years.
Michelle Eichelberger: And we if you don't mind me sharing, we can look at it together if that would be helpful, I don't want to share your data with.
Antonia DiGregorio: No, I don't I have nothing secret.
it's okay.
Antonia DiGregorio: yeah they'll probably actually be sending me tips and tricks after they see what i've done so it's fine.
Michelle Eichelberger: share.
Michelle Eichelberger: Okay, are you guys seeing yep okay.
Michelle Eichelberger: So what I did was when in here your usage data and here's the one that you set up manually it looks like, but when I did was I just added a sushi recount account for release five and then in this box.
Michelle Eichelberger: Where it asks you to look it up, I just typed in project.
Michelle Eichelberger: And ended search.
Michelle Eichelberger: And then it's here, so I grabbed that one which i'm not going to do, because I already did it.
Michelle Eichelberger: And then, what we can do is copy your information.
desk.
Michelle Eichelberger: That and then we'll come to the rest of your stuff.
Susan Perry: yeah you don't need the master ID Shell just the customer ID.
Michelle Eichelberger: Okay cool.
Michelle Eichelberger: Just this one today yep okay.
Michelle Eichelberger: So let's test her connection, so this is all we need to thank yep.
Susan Perry: that's what's worked for Joe and Ellen and I think new paltz to.
Susan Perry: So that's good okay.
Antonia DiGregorio: So I think on my what i've been doing wrong is i've actually been manually putting everything in.
Antonia DiGregorio: And i've actually been.
Antonia DiGregorio: Putting a lot of information in the override URLs, so I think I have to just go back and do, how you just did it yeah.
Susan Perry: So, Michelle what happens when you harvest know.
Michelle Eichelberger: that's a good question.
Michelle Eichelberger: And as you can try js is the one you want.
Susan Perry: or I would do I would add jr one okay.
Susan Perry: What is it try one to one.
Susan Perry: should know from yeah it's the last one I can't.
Michelle Eichelberger: i've got the stupid copy over.
Susan Perry: I know.
Susan Perry: There you go and then just do a harvest now and matt line.
Michelle Eichelberger: Okay, so we're going to save this, and this is good, because now we can go and we'll show you where to go look for that stuff so now it's running a job yep which it looks like it already well failed.
Susan Perry: From today.
Susan Perry: Okay request is not authorized for usage Okay, so you might want to go check in your admin site and see if.
Susan Perry: that's the right customer ID.
Susan Perry: Antonia.
Susan Perry: yeah just go back to your.
Antonia DiGregorio: Your credentials that master.
Antonia DiGregorio: Customer ID ongoing, and I think that's what I was doing wrong like.
Susan Perry: But but yeah you really you literally just need those two fields.
Susan Perry: And that's what I was saying before how you can get a good connection, but then your other fields around.
Michelle Eichelberger: Do you think it's this one, instead of this one.
Antonia DiGregorio: I think so.
Michelle Eichelberger: let's try that.
Susan Perry: like to try things.
Susan Perry: We got in tony's permission so we're.
Michelle Eichelberger: going to yes, we tried to break things we don't.
Susan Perry: Know Okay, well, it says their customer ID starts when I.
Susan Perry: yeah so you just might have to go, I was.
Antonia DiGregorio: I think it's.
Susan Perry: The same with Joe same with prostate.
Susan Perry: Okay yeah so you're gonna have to log back into project muse and just get the the customer ID.
Susan Perry: And then it should work.
Antonia DiGregorio: yeah no I found the one it's the one with the I wasn't sure.
Susan Perry: Someone with it yep okay.
Antonia DiGregorio: I see it.
Michelle Eichelberger: Do you want me to put it in.
Antonia DiGregorio: um it's it's I.
Antonia DiGregorio: it's I 207080.
Susan Perry: So we just had the i'm missing yeah cool.
Michelle Eichelberger: And let's see if we can make it work yeah.
Michelle Eichelberger: And then, if we go to monitor jobs.
Michelle Eichelberger: Oh, this is a good sign.
Susan Perry: it's still right yeah when it takes longer yeah it does take longer, but this is this is good.
Michelle Eichelberger: it's good to see a progress thing because, if it was going to fail would fail right away.
Susan Perry: yeah so Antonio any vendors that you've set up just yet just have to go in and redo this machine account so that the interface pulls itself.
Susan Perry: Okay, or the they first they they've done two things first is the interface when you're setting up the.
Susan Perry: The provider and then the second is the sushi account because they've pre populated all the sushi vendors that they know that they can work, we can work with so.
Michelle Eichelberger: And so here you go.
Susan Perry: worry cool.
Michelle Eichelberger: This is how you can tell that it works, because it said it processed it it said the job was successful.
Michelle Eichelberger: So yeah completed successfully So then, if you go back to your vendor you should see it in there.
Susan Perry: And then you can delete the ones that failed to clean up your.
clean up here.
Michelle Eichelberger: Look.
Susan Perry: yay michelle's really good at this.
Michelle Eichelberger: I just keep trying stuff.
Susan Perry: yeah she fixed the gail problem for me last week.
Michelle Eichelberger: And then, as Susan was saying, the failed ones, you could just delete.
Susan Perry: yeah it's just a housekeeping thing because it's just to.
Susan Perry: make more room and your screen but it's it's not going to do any harm.
Susan Perry: And I don't I think i'm I don't think they're going to like you know our archive or anything so.
Susan Perry: Right and like Jennifer says, and tomorrow, you can run some analytics and see what you got in there.
Susan Perry: cool yeah thanks for posting your question glad we could get that fixed.
Susan Perry: So yeah we really appreciate everyone's input and this is the kind of thing that you know we're all doing different things at different times so.
Susan Perry: Post your questions to workplace and questions or comments or findings to info at SLC ny and we are working on a train, we are working on two more sessions later in the year, where we're going to be talking about all the various reporting agencies that we.
Susan Perry: are responsible for some campuses have lawyers, some have ipads I think we all have ipads and a CRM so we're working on that now and look for the scheduling later the spring.
Susan Perry: Are there any other questions anyone wants to bring up.
Before we.
share.
Susan Perry: Okay, great thanks to the campuses that thanks for letting us put you up on the screen and for checking in your settings for us.
Susan Perry: Great Okay, so I guess we're good for today, we will post the recording and the the one slide with the links.