Overview

• This policy supports and promotes a person-centred approach to providing our services. 
• When providing person-centred supports, our client is at the centre of the service and not us. 
• This means our focus is on what matters most to the client and their family and/or carer and how we can support our staff with this.
• The fundamental principles that underpin our person-centred practice:
  • the client is at the centre
  • the client's wider social network is involved as full partners
  • there is a partnership between us, the client, and their family/carer
  • the client's whole of life is considered.
• The benefits of a person-centred approach are that:
  • the wishes of each client are respected
  • each client is encouraged to make informed choices
  • it provides flexibility to meet the diverse needs of each client
  • it improves the personal development of clients by broadening their experiences
  • it improves the client's experience and their overall satisfaction.

• services provided to all clients
• all HWH staff, including key managers and home support workers

Policy

• As part of our commitment to a person-centred practice, we will:
  • ensure our services are in line with the needs, goals and desires of each client
  • listen to each client and those who know them best to understand what they want for their lives
  • support each client to develop individual outcomes so that we know what success for them looks like
  • support each client to identify and prioritise obstacles in the way of achieving their outcomes
  • support each client to set steps or goals to address challenges to achieving their outcomes
  • ensure our home support workers are trained, supported and motivated to follow the principles of this policy.