We support clients to exercise choice and control.
This includes the choice to take reasonable risks in pursuing goals and planning and delivering their supports.
While we support clients to exercise choice, we have a duty of care to protect clients from harm or loss.
Where relevant, we will work with other providers and services to identify and manage risks to clients, ensure safe environments, and prevent and manage injuries.
Step 1. Identify risks to clients
Identify, document and review risks for a client using a client's risk assessment template. A completed and regularly reviewed client risk assessment is a key component in helping to manage risks that individuals may face and should be reviewed regularly—ideally every three months.
Manage identified risks documented in the client risk assessment using a client risk management plan. When reviewing client risk assessment documents, any changes require a review of the client's risk management plan.
When completing the client’s risk assessment, note the following:
risks will differ between clients — add all that is relevant to an individual
consider and document any risks related to actions arising from the client’s lifestyle plan
Consider whether existing risk treatment strategies or any changes to the client's risk management plan enable the client to achieve lifestyle goals and preferences.
Step 2. Manage risks to clients
A client risk management plan describes actions to manage risks identified in a client risk assessment.
The client risk management plan is reviewed regularly—ideally every six months, at least annually, or whenever changes are made to the client risk assessment. When reviewing a client risk management plan, keep in mind the following:
The client and support workers who work with the client must be consulted; others should also be consulted as appropriate
Consider whether existing risk treatment strategies or any changes to the client's risk management plan enable the client to achieve lifestyle goals and preferences.
