Our Client's Rights
Sets a clear context for how our services are provided
Overview
Introduction
Our client's rights set a clear context for how we provide our services.
All clients have the right to:
Our client's rights set a clear context for how we provide our services.
All clients have the right to:
- receive person-centred services
- have individual values and beliefs respected
- privacy and dignity
- independence and informed choice
- be free from violence, abuse, neglect, exploitation or discrimination.
Applies to
- services provided to all clients
- HWH employees, including key managers and home support workers
Related Items
- NDIS (Quality Indicators) Guidelines 2018 (Cth)
Policy
Person-centred Supports
- The rights of our clients are the following;
- they can access services that promote, uphold and respect their legal and human rights
- they are enabled to exercise informed choice and control
- our services promote, uphold and respect individual rights to freedom of expression, self-determination and decision-making.
Individual values and beliefs
- Clients can access services that respect their culture, diversity, values and beliefs.
- Clients' autonomy is respected, including their right to intimacy and sexual expression.
Privacy and dignity
- We provide each client with services that respect and protect their dignity and right to privacy.
Independence and informed choice
- Our clients are supported in making informed choices, exercising control, and maximising their independence regarding our services.
Freedom from violence, abuse, neglect, exploitation or discrimination
- Each HWH client can access services free from violence, abuse, neglect, exploitation or discrimination.