Our Client's Rights

Will Holmes à Court
Will Holmes à Court
Last updated 
Sets a clear context for how our services are provided

Overview

Introduction
Our client's rights set a clear context for how we provide our services.
All clients have the right to:
  • receive person-centred services 
  • have individual values and beliefs respected
  • privacy and dignity
  • independence and informed choice
  • be free from violence, abuse, neglect, exploitation or discrimination.
Applies to
  • services provided to all clients
  • HWH employees, including key managers and home support workers
Related Items
  • NDIS (Quality Indicators) Guidelines 2018 (Cth)

Policy

Person-centred Supports
  • The rights of our clients are the following;
    • they can access services that promote, uphold and respect their legal and human rights
    • they are enabled to exercise informed choice and control
    • our services promote, uphold and respect individual rights to freedom of expression, self-determination and decision-making.
Individual values and beliefs
  • Clients can access services that respect their culture, diversity, values and beliefs.
  • Clients' autonomy is respected, including their right to intimacy and sexual expression.
Privacy and dignity
  • We provide each client with services that respect and protect their dignity and right to privacy. 
Independence and informed choice
  • Our clients are supported in making informed choices, exercising control, and maximising their independence regarding our services. 
Freedom from violence, abuse, neglect, exploitation or discrimination
  • Each HWH client can access services free from violence, abuse, neglect, exploitation or discrimination.