01:04:46 Deanna Meadowcroft: what about long weekends? 01:05:10 Shannon: the system will only count days/hours 01:05:35 Shannon: if you know you won't be staffed for a holiday, please make yourself a non-lender 01:06:35 Denise--Delhi: How do you make yourself a non-lender 01:06:51 Denise--Delhi: ok 01:08:29 Heidi Webb (Upstate): is this job in the IZ or NZ? 01:08:52 Shannon: FAQ for turning off lending and borrowing: http://slcny.libanswers.com/faq/266453 01:08:56 Shannon: job will be in the IZ 01:09:01 Heidi Webb (Upstate): thanks :) 01:10:04 cfrancis: How do we make ourseleves a non-lender when on vacation 01:10:25 Shannon: Cindy--use the faq to turn off lending 01:10:47 cfrancis: OK, thanks Shannon 01:10:47 Yvonne Kester (New Paltz): :-) 01:12:36 Michael S.: Should we be including any paper work in the blue bags when lending? 01:13:00 Michael S.: Oh good, that's the one I included. :D 01:13:36 Deanna Meadowcroft: only shipping slip in blue bags? 01:14:22 Patrick.Waldron: Including the piece with the barcodes. 01:14:22 Sarah Levy: At your suggestion, Tim, I reached out to Mark about a label for the item such as Illiad generates. He said he is working on that and will make it available to us. I prefer an adhesive label to shipping slip which can get separated from the book or bag. 01:15:50 Patrick.Waldron: Will the printing update in September apply to non Resource sharing printing? 01:16:06 Patrick.Waldron: Ok, thank you! 01:16:41 Patrick.Waldron: WOW! 01:17:26 lisapano: Hallelujah! 01:20:43 denglot: Thank you so much...looks helpful! 01:20:44 Yvonne Kester (New Paltz): Awesome. Thank you Tim! 01:20:47 delbanr: In what case would you need to create a request directly in ALMA instead of in Primo? 01:22:02 UBuffalo: If users submit requests for your own material through Illiad, you can create a request in Alma for it 01:22:20 Yvonne Kester (New Paltz): You can also specify a Resource Sharing Partner in Alma. 01:23:22 delbanr: I also have a concern about how user friendly the request function is in Primo. Would it be possible for you to show a borrowing request in primo from your library. Just the steps your patron would use without actually sending the request. 01:26:23 Shannon: the form can be customized via Alma Config-->Discovery-->GetitConfiguration-->ResourceSharingRequest 01:26:39 Jen Parker: I'm still seeing e-resources in NZ. (Stony Brook had one). Is that just going to be a new normal? 01:26:58 Shannon: from Alma or Primo? 01:27:01 Jen Parker: Primo 01:27:23 Jen Parker: one of our librarian faculty requested it 01:27:59 Jen Parker: sure. send it to the slc mailbox when we find them then? 01:28:52 Jen Parker: ok thanks 01:33:01 Sarah Levy: Is there anywhere in ALMA to ask the borrower which volume they want? 01:33:59 Sarah Levy: Nothing like Conditional in OCLC 01:34:26 Sarah Levy: Ok thanks 01:37:51 Amy Dibble (CorningCC): What will the print slip show or will there be multiple slips? 01:38:39 Amy Dibble (CorningCC): you answered 01:41:42 Wilkes: We have a request that says expired...what does that mean and what should we do about it? Thanks :-) 01:42:48 Wilkes: what do we change it to? from expired to....to clean up 01:43:08 Deanna Meadowcroft: The symbol for each HUB is printed on all slips, but the symbols for each destination/school is not. The individual symbols are very important. Can they be added to slips too? 01:43:11 Wilkes: Thank you 01:43:16 Emily M: what will that do to our stats? 01:43:41 Emily M: thanks 01:44:26 Deanna Meadowcroft: No shipping labels on our slips. 01:44:34 Deanna Meadowcroft: yes. ZBM 01:44:38 delbanr: I do not see where it says expired anywhere in this record. Could you please clarify? 01:44:44 Deanna Meadowcroft: Thaks 01:44:45 Heather Gad: Does resource sharing send a reminder to patrons letting them know that they have a book that has come in and is waiting for them? 01:45:13 Heather Gad: yes 01:46:40 delbanr: I thought that you displayed this request as an example of one that had expired and needed to be cleaned up. 01:47:35 Heather Gad: We also have borrowing request that have active notes that have gone to Illiad is that something that is going to be in this clean up 01:47:41 Wilkes: This was very helpful. Thank you. 01:47:59 Emily M: is there a way to prevent / catch duplicate requests? 01:49:09 Jennifer: We have a borrowing request with active notes is that why it appears in the queue? 01:50:12 Jen Parker: usually active notes have been requests that were not filled and went to ILLiad 01:50:21 Heather Gad: that is the one I have too 01:51:54 Shannon: My bad on checking for duplicate requests. There is a setting in Alma on this. 01:51:56 Shannon: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/110General#Configuring_Other_Settings_(Fulfillment) 01:52:25 Shannon: in rs settings there is a setting for "check_patron_duplicate_borrowing_requests" 01:52:57 Emily M: thanks, Shannon 01:53:04 Shannon: this would be defaulted to false, so you'll need to set it to check for it. 01:53:28 lisapano: Just FYI about that parameter, there is no out-of-the-box corresponding label for the error message the patron sees. 01:53:45 lisapano: In Primo VE, that is. 01:54:12 lisapano: Ex Libris has attempted to add a custome label for us but so far it hasn't worked. 01:54:49 lisapano: "Internal server error occourred" 01:54:58 lisapano: Right?! 01:55:07 lisapano: The functionality works, though! 01:56:36 Jennifer: thank you