Shannon Pritting: Next slide please.
Shannon Pritting: So I I think everyone has received this information, but we just wanted to share it again and talk about it a little bit so.
Shannon Pritting: This will be happening over a 24 hour time period and Memorial Day weekend and.
Shannon Pritting: Actually versus going to be migrating the data that's in the Moses lake facility, which is all of our data for almost Primo V.
Shannon Pritting: And then, many, many other libraries are affected as well, so.
Shannon Pritting: Actually Bruce said that it will be up to 24 hours you know we pushed on them a little bit to say, well, is it really going to be 24 hours is it going to be more like.
Shannon Pritting: 12 and you're just trying to be careful and they really didn't give us anything on that so we're planning for very near 24 hours.
Shannon Pritting: If it's shorter, we will certainly let you know but we're planning on that full 24 hours from 9pm Eastern standard to 9pm Eastern standard on the 29th to into the 30th.
Shannon Pritting: there's lots of other little pieces of data or other pieces of information on the faq that is linked here and we'll put it.
Shannon Pritting: Will will will share the slides as well, so that you can have a live link, so this is.
Shannon Pritting: This is just a changing of hosting providers so they're moving from one provider to equinox, I think, is how you pronounce it.
Shannon Pritting: So this is the main reason that they're doing it is just that they're one provider was getting out of that sort of business in that space and there's a whole lot of reasons why it needs to be in that general area but.
Shannon Pritting: You know just a just a reliance on a third party vendor that needed to change TIM next slide.
Shannon Pritting: So I, I know that libraries will also be monitoring this as well, but I just wanted to let you know, and to do a level setting on what the sls will do to try to track and manage and communicate about this.
Shannon Pritting: So we're going to be monitoring and looking when things go down when they come back up and and also monitoring with X libra is communicating with them and then we will let you know, via the institutional leads, and then the MSP and discovery HQ.
Shannon Pritting: In workplace so we'll try to keep the Channel pretty clear to just that communication during that day.
Shannon Pritting: not like it would be busy anyway, on a weekend and.
Shannon Pritting: holiday weekend at that.
Shannon Pritting: So as soon as we are told that things are backup we will start to do some just initial testing and then take a look at how things how things look from the allman Primo end.
Shannon Pritting: and communicate that and then hopefully prompt if you see issues that you let us know we'll keep reviewing salesforce more.
Shannon Pritting: almost on a minute by minute level than we typically do I mean we do look on a daily level at salesforce to see what's new.
Shannon Pritting: But we'll be looking for trends, if any of you are submitting so you know if you see that you have an issue and there's anything you know that you want to submit submit it to salesforce and we will see it quickly.
Shannon Pritting: And then we will also let you know so that there's additional communication going as well.
Shannon Pritting: we'll also be looking from the network level at job performance and other things related to performance of the system after the system comes back up are not anticipating problems or we've been told not to anticipate problems, but we would rather.
Shannon Pritting: Trust and verify and you know we'll be doing that, throughout you know the, the day after they tell us that it's up.
Shannon Pritting: So if there's any problems that comes up after X libra syndicates that the system is backup.
Shannon Pritting: Please do make sure that you're using the appropriate.
Shannon Pritting: levels or the appropriate statuses for any of your cases if it's something where major parts of the system aren't working or pre most not working.
Shannon Pritting: US system component down because I think that they will be getting a higher than normal volume of cases, so you definitely need to put it at the highest level that is appropriate.
Shannon Pritting: For for your case so we'll be looking if you post, something that is can't log into Primo and you have it, as normal we'll go in and elevate it to.
Shannon Pritting: A higher or you know high or system component down on your behalf as well, so.
Shannon Pritting: we'll try to do as much as we can understand that the vendors really driving here, but we will facilitate that communication any questions on that or anything else that we could do to.
Shannon Pritting: At least communicate appropriately on this.
Shannon Pritting: All right, go ahead, Tim I think your next right.
Timothy Jackson: yep all right, thank you Shannon um so there's a handful of things that you may want to consider doing.
Timothy Jackson: On the fulfillment and resource sharing side of things, to help prepare for this outage i'm the first is adjusting your library calendar, because all the assignments due dates looks like a cat something the chat.
Oh.
Timothy Jackson: i'm so all the signs due dates based in part on your library calendar, in other words, it will never give a user a due date and time for when your calendar says your library is closed.
Timothy Jackson: So one thing you may want to do if you want to avoid any scenarios where your users are being given due dates within this outage window, you might want to configure a close date exception to ensure that that doesn't happen and something worth pointing out about.
Timothy Jackson: Close date exceptions is those can be inherited from the institution level and filter down to the library level, so I would recommend doing this work at the institution level.
Timothy Jackson: And to do this work you're going to need the general system administrator role and i'm just so you know I am going to DEMO all of this shortly.
Timothy Jackson: um so once you've added a close date exception to your calendar, you can then run the loans due date correction after calendar change job to adjust the due dates that fall within that closed exception.
Timothy Jackson: How your due dates get adjusted, whether they get moved up to before the close date begins or back to after it ends that will depend on your closed library due date management policy in your loan to us.
Timothy Jackson: And also, I want to point out that when this job runs and it's updating due dates, although will send the loan status notice letter.
Timothy Jackson: Every single time a due date is adjusted so there's a pretty high potential here for you to spam your users.
Timothy Jackson: So something I would recommend doing before you run the loans due date correction after calendar change job.
Timothy Jackson: I would temporarily disable that loan status notice letter, so your users don't end up getting a bunch of emails from you about these due date changes.
Timothy Jackson: And to do all of this work you'll need the fulfillment administrator role that's for configuring the job.
Timothy Jackson: and also the letter administrator role if you want to disable that email and i've included here a link to an faq i've created on how to do all of this, so before I move on any questions about library calendars.
Shannon Pritting: And I would say just if anyone needs help with this just reach out and submit a ticket to to our live answers and we'll we'll give you a hand if you need assistance, yes yeah.
Shannon Pritting: Right.
Timothy Jackson: doesn't seem like we have any questions um so something else if your library is going to be open, during this outage that you'll want to do is install and make sure all of your staff know how to use the offline circulation utility.
Timothy Jackson: And if you're not familiar with that um she looks like you got a question.
Timothy Jackson: Jen has more general question should be avoid making updates to config a few days before um.
Timothy Jackson: I personally don't think that's necessary Shannon do you have any thoughts on that no he Chan doesn't think it's.
Shannon Pritting: No, no, I, I would say, there you know I I would probably not do something five minutes before, but I, I would say there's no there's no sense of the you have to do any sort of freeze beforehand.
Shannon Pritting: So I, you should be fine right up right up until the.
Shannon Pritting: Nine o'clock.
Timothy Jackson: i'm so so always offline circulation utility that's a tool, you can use to record circulation transactions, while Alma is offline.
Timothy Jackson: And what it does, it keeps track of user ids and item barcodes and transaction types check ins versus checkouts it stores them all in a file that you can upload to almost once it is back online and once you upload that file Alma will update the user, in item records accordingly.
Timothy Jackson: As far as using this um you don't need any all my role to use the offline circulation utility because you're not in Alma it's a completely standalone application.
Timothy Jackson: That you will need to download and install but, once all my is up and running again to upload that file, you will need the circulation desk operator ruble.
Timothy Jackson: um one important thing to note is that you shouldn't install multiple instances of the offline circulation utility at the same physical circulation desk because what can happen in that scenario is let's say, for instance, a user.
Timothy Jackson: Checks out an item at terminal a and then returns that item at terminal B and those get checked it out in in in separate instances of the offline circulation utility those instances have separate files associated with them, so in order for that transaction to be accurately.
Timothy Jackson: updated in Alma you would need to upload the file that contains the check out.
Timothy Jackson: Before you upload the file that contains the check in if you do it in the other direction, the user will end up having the item checked out to them, even though they've returned it.
Timothy Jackson: So, to avoid any potential confusion like that you should have the offline circulation utility running at only one workstation per circulation desk i'm also when you're uploading the file.
Timothy Jackson: The circulation desk you're logged into does matter.
Timothy Jackson: Because if you're uploading transactions, like, for instance, a return of an item that's in a physical location attached to a different circulation desk.
Timothy Jackson: Almost will not Rochelle that item, it will put that item in transit to that circulation desk which may be fine in certain instances, but, for instance.
Timothy Jackson: If the vast majority of your check ins and checkouts are for you like your main circulating stacks location, you want to make sure that.
Timothy Jackson: you're logged into the circulation desk attached to that location, when you upload the file, otherwise you could inadvertently put a bunch of items in a transit status when you don't necessarily need to something else about the offline circulation utility when you upload that file.
Timothy Jackson: It will update user records and item records, but it doesn't trigger any loan or return notices to the user and, lastly, in this is very important, once you upload that file you'll want to make sure you delete it from the PC.
Timothy Jackson: Because otherwise, if you don't the transaction in that file the transaction information in that file will be retained.
Timothy Jackson: until the next time you use the offline circulation utility and if the files not cleaned out you could.
Timothy Jackson: inadvertently end up uploading a bunch of really old transaction data at some future date which could cause a lot of confusion so, so it is important.
Timothy Jackson: that once you upload the file you delete it in Alma will automatically create a new file, the next time you need to use the offline circulation utility you won't have to like manually create it or anything.
Timothy Jackson: um and, lastly, I do have an faq here on how to use the offline circulation utility it also includes a link to where you can download the offline circulation.
Timothy Jackson: So, before I move on any questions about this, and again I will DEMO this shortly.
Timothy Jackson: Alright doesn't look like we have any questions oops sorry um so I just wanted to talk a little bit about all my Iliad integration during this outage i'm.
Timothy Jackson: The lead will not be able to communicate with Alma via the end SIP Adams, while all my is offline any attempt to use those add ons will produce errors Elliot um so.
Timothy Jackson: We would recommend that it's probably best that you avoid updating borrowing and lending loan requests in Iliad well Alma is offline um.
Timothy Jackson: Otherwise you'll end up getting a bunch of errors and Elliot and then you'll have to redo all of the work once all my is back online, so all my can be properly updated um.
Timothy Jackson: So.
Timothy Jackson: It probably is best to just avoid doing any of that work during the outage although if you absolutely must have just keep in mind that you will see a bunch of errors and Iliad and you'll need to redo the work after all this back online.
Timothy Jackson: Also, I know some of you are using the borrow renewal server add on to update Iliad due dates in Alma for your borrowing loans that will also fail during the outage, so I would recommend temporarily disabling that add on.
Timothy Jackson: And I do have a link to an faq that shows you how to do that and I will DEMO that shortly.
Timothy Jackson: Also, just a brief note about ids logic.
Timothy Jackson: The both the borrowing and the lending available availability services that help automate illiad request processing.
Timothy Jackson: A lot of that is based on automated see 3950 searches of Allah and again those searches are going to fail during the outage.
Timothy Jackson: So you could end up in a scenario where you receive a lending request the Z 3950 search fails ids interprets that as you're not owning the item and then logic auto cancels that request similarly on the borrowings side.
Timothy Jackson: When logic is checking to see if you own any requested items locally all of those searches are going to fail, so you could be creating creating a scenario.
Timothy Jackson: Where you're receiving borrowing requests from for items that you own, but those requests gets sent out to other libraries, because ids logic.
Timothy Jackson: can't tell that you own them because there's a 3915 searches are failing so something you might want to consider to avoid this scenario.
Timothy Jackson: is reaching out to the ids project and asking them to temporarily deactivate the borrowing and lending availability services um.
Timothy Jackson: And you can do that by emailing logic at ids project that Libya answers calm and I have given marks all them a heads up about this, so he knows that he might be hearing from you folks on this um something else you might want to consider um.
Timothy Jackson: Since these automated searches are going to fail.
Timothy Jackson: You may want to consider turning off your lending, you know oclc temporarily during the outage um so any questions about the outage and how it would impact things happening in Iliad before I start demoing things.
Timothy Jackson: Get out of my presentation get out of this and the first thing I wanted to do is DEMO a calendar change for you, so I am in suny new paltz is sandbox and to create a closed due date or close date exception what you'll want to do is go to configuration.
Timothy Jackson: Make sure that you're configuring at the institution level and then under fulfillment go to opening hours and you'll see your institution calendar.
Timothy Jackson: To create the exception you'll want to first click the add record button.
Timothy Jackson: And then change the record type from standard opening hours to exception.
Timothy Jackson: status, you can keep at closed the day of the week i'm going to go ahead and select Saturday, because this outage starts on a Saturday ends on a Sunday, so you will need to create separate exceptions for each day.
Timothy Jackson: So for this scenario, what i'm going to do the the outage starts at 9pm and i'm going to pretend for just the sake of this DEMO.
Timothy Jackson: That suny new paltz is going to be open until 11pm that night, so we want to create a closed exception for 9pm to 11pm on that Saturday.
Timothy Jackson: So invalid from you, we want to select may 29 valid to you'll also want to select may 29, then the from our we're going to put 2100.
Timothy Jackson: Because remember all calendar times must be configured in military time so 9pm is 2100 hours, and then we want the exception to end when new pulses library closes at 11pm.
Timothy Jackson: So i'm going to go ahead and click add and close and for the folks at new paltz don't worry, I will go ahead and delete all of this stuff after this session.
Timothy Jackson: So we've configured a closed exception for 9pm to 11pm on Saturday looks like there's a question.
Timothy Jackson: Liz asked is this necessary if our library is closed, over the weekend anyway know if your library is already closed then there's no need for you to do this, you only need to do this if your library is going to be open, during that weekend off the average.
Timothy Jackson: So now let's take care of Sunday so i'm going to go ahead and hit add record again.
Timothy Jackson: changed actually it's keeping everything I did before so i'm going to leave the type at exception, the status at closed, and then the day of the week i'm going to switch this to Sunday.
Timothy Jackson: So.
Timothy Jackson: For the sake of this example Well, first of all i've got to change the date from the 29th to the 30th.
Timothy Jackson: And then, in the hours.
Timothy Jackson: So, for the sake of this example i'm going to assume that new pulses library opens at 8am so i'm going to put 800 hours in the from our and the.
Timothy Jackson: um.
Timothy Jackson: The outage is supposed to end at 9pm Eastern standard time um.
Timothy Jackson: So if, for instance.
Timothy Jackson: New policies library closed at say 8pm so it's almost will be out for the entire time the library's open.
Timothy Jackson: You wouldn't really need to add any hours you could just say it's valid from May 30 until May 30 and that would cover the entire day but, for instance let's say if new paltz is open again until 11pm.
Timothy Jackson: So you'll want the exception to end at 2100 hours, so it does show that the library is open for those last few hours of the day, so i'll.
Timothy Jackson: In the to our field and then i'll hit add and close.
Timothy Jackson: now see this note here, please note that the changes have not been applied, yet to apply calendar changes press apply changes so you do need to press this apply changes link here.
Timothy Jackson: i'm not going to actually go ahead and do that, but when you do that, it runs a job that updates your calendar dates, but what it doesn't do is it does not update the due dates that fall within these closed exceptions that's a different job.
Timothy Jackson: And to configure that job you need to go to fulfillment and then under general go to fulfillment jobs configuration.
Timothy Jackson: And then scroll down it's the loans due date correction after calendar change job and you need to make sure that the status is active which, in this instance it already is, and then you have to schedule the time you want it to run.
Timothy Jackson: For this particular job, the only option is to run at 9pm so we're going to leave this at every day at 2100 hours I haven't made any changes, but if you do make any changes here you'll want to hit save.
Timothy Jackson: So this job at 9pm tonight, now that i've changed the calendar it's going to adjust all of the due dates that fall within that newly configured closed exception.
Timothy Jackson: And again, keep in mind that always going to by default, send a letter every single time it adjusts a due date.
Timothy Jackson: And to avoid spamming your users, I would recommend turning that letter off.
Timothy Jackson: So what you'll want to do is go instill in configuration go to general and then under letters go to letters configuration.
Timothy Jackson: And let's give this a second to open.
Timothy Jackson: And the specific letter that we're looking for is the.
next page.
Timothy Jackson: loan status notice so you'll see here that this letter, the enabled button is to the right so it's in the enabled position so right now the job would end up sending this letter, so what we want to do to disable this is move this to the left so it's now grayed out.
Timothy Jackson: So you'll see it here it's now grayed out and then what you'll want to do is hit save because simply moving the button to the left won't actually disable it, you need to save so.
Timothy Jackson: that's how you configure a due date or a close date exception and then.
Timothy Jackson: Make sure that job to update due dates that fall within that exception runs and, lastly, how you disable the letter that's generated every time a due date changes so any questions about this before I move on to offline circulation.
Timothy Jackson: Alright, this looks like we have any questions so before I jumped into offline circulation I just really quickly want to show you my account in new pulses.
Timothy Jackson: sandbox.
Timothy Jackson: I should have one item checked out to me.
Timothy Jackson: Okay yeah you see here that Bob dylan American troubadour is checked out.
Timothy Jackson: So to run offline circulation.
Timothy Jackson: Like I said the.
Timothy Jackson: The utility does need to be downloaded and the faq I posted a link to has a download link, you can also just Google all my offline circulation and it'll take you right to a page where you can download this, but this is the icon here for it it's not very pretty.
Timothy Jackson: Neither is the application it's actually really, really basic.
Timothy Jackson: All it has is a field for the borrower the item barcode the type of transaction, and then the actual transaction information gets stored down here in this window.
Timothy Jackson: So the first thing I want to do is, I want to check out another book to myself so i'm gonna put my user ID in the borrower fields and then i'm going to type the barcode.
So I make sure I don't.
Timothy Jackson: To.
Timothy Jackson: And the transaction type is alone, so now that i've entered the barcode i'm going to hit.
Timothy Jackson: Below you see the transaction gets recorded down here now, I want to return that book I had checked out so i'm going to switch choose transaction from loan to return.
Timothy Jackson: And you'll notice that the borrower field goes away because you don't need to know who the borrower is when the items being returned you just need the item barcode.
Timothy Jackson: And hit return.
Timothy Jackson: And then, what i'm wanting to do is click save to file.
Timothy Jackson: And that saves that transaction information to a file on your C drive and let me show you that file.
Timothy Jackson: Some local see under all my offline circulation and then in the officer folder in the files folder here, it is right here this officer data file.
Timothy Jackson: So if I open this up, you see the two transactions.
Timothy Jackson: Here is the date of the transaction so may 17.
Timothy Jackson: Here is the time of the transaction to.
Timothy Jackson: This is a loan.
Timothy Jackson: here's the barcode.
Timothy Jackson: here's the user ID.
Timothy Jackson: And just to point out, you can use any identifier that's in the users, all my records so primary ID, obviously, if you have barcodes you can use those as well anything that's a identifier in the user record can be entered into all my offline circ.
Timothy Jackson: And then down here, you can see the return again here's the date.
Timothy Jackson: here's the time this our means it's a return and then here's the item barcode.
Timothy Jackson: So and.
Timothy Jackson: I accidentally missed typed something I left out a zero when I typed in that barcode so i'm going to edit this quickly um and then save it to make sure that everything works when I upload that file.
Timothy Jackson: And that's fine you can do that, you can manually edit these files before you upload them if you need to.
Timothy Jackson: So to actually upload the file, you want to go into back into all my once is back online go to fulfillment and then under advanced tools click offline circulation.
Timothy Jackson: And then next to the file name you'll want to click on this folder icon.
Timothy Jackson: And then you can navigate to that folder on your C drive that contains the officer DAT file and again it's local see all my offline circulation officer and then files.
Timothy Jackson: So let's Double Click this the file gets uploaded now i'm going to click upload and validate file content.
Timothy Jackson: you'll see a new job is created down here initially it's in the pending status and typically these jobs don't take too long to run so i'm going to hit refresh.
Timothy Jackson: and keep hitting refresh until that job is running.
Timothy Jackson: Of course, now that people are watching this takes forever.
Timothy Jackson: i'm tammy asked it appears that student workers do not have permission to go to offline circulation to loan in return items what can be done about this, if anything.
Timothy Jackson: i'm tammy are you talking like actually recording transactions within the offline circulation module itself or uploading the file afterwards, because anybody should be able to get into all my offline serve as long as they can log on to that PC where its installed i'm.
Timothy Jackson: The only limitation on any of this is uploading the file in that you need the circulation desk operator wall for.
Timothy Jackson: As you i'm sorry tammy i'm afraid i'm not following you.
Timothy Jackson: She Would you mind muting yourself and.
Timothy Jackson: Explaining a little more what you're asking.
Timothy Jackson: TV, I would recommend submitting.
Timothy Jackson: A ticket to i'll put the.
Timothy Jackson: email address in here.
Timothy Jackson: yeah but like Catherine said, this is it's a separate program that needs to be downloaded and installed.
Timothy Jackson: But tammy if you could send an email to that address, and we can talk about this more after the session.
Timothy Jackson: So anyhow this job has completed successfully, you can see that the entities finished her two entities failed zero if you do see any failed there's more in the chat.
Timothy Jackson: Oh okay you're welcome tammi um if something does fail you'll see a number pop up in this entities failed column, which we actually did have one when I was practicing yesterday at something screwed something up um.
Timothy Jackson: So if you want to see that you can click on view report and it'll tell you all of the problems, for instance, this particular file it said item not found this is because I.
Timothy Jackson: I tried to upload a file containing a bar code from an entirely different institution than suny new paltz, this is actually North country Community college barcode.
Timothy Jackson: So naturally the offline circulation module is not going to be able to find it so again, if you see any errors.
Timothy Jackson: pop up in this entities failed column, you can click the ellipses here and then view report and you'll get details of those errors, but this report I just ran nothing failed we had two successful entities entities finished so let's see got another question.
Timothy Jackson: Alright, and so now, I want to briefly show you.
Timothy Jackson: My user account again just so you can see that the changes were reflect.
Timothy Jackson: So here, you can see that Bob dylan American troubadour is no longer checked out to me.
Timothy Jackson: It doesn't register in returns.
Timothy Jackson: But the item has been taken off of my account, and now this new book The Beatles a musical evolution is checked out to me.
Timothy Jackson: i'm something else worth noted noting that, when you upload the file and loan periods are calculated they're calculated from the time of the loan that's recorded in that file, not the time uploaded it i'm.
Timothy Jackson: Just an important distinction to make in case you're wondering exactly when the clock starts for a loan that was for an item checked out while you're offline.
Timothy Jackson: So any questions about offline cirque.
Timothy Jackson: doesn't look like we have any questions so The last thing I want to show you is how to temporarily disable the borrowing renewal server add on and Elliot.
Timothy Jackson: And you'll need to do that in your alien customization manager which i've opened up here and where you want to be is in the server add ons tab and specifically it's this Alma ends of borrowing renewal add on that you wanted to save.
Timothy Jackson: And to disable this all you have to do is change the act of setting from yes to know.
Timothy Jackson: And then hit save.
Timothy Jackson: And then, once all my comes back online, you can change this from know back to yes and then hit save again and the add on will start running again.
Timothy Jackson: So that's pretty simple there's there's not a lot to it there um so that's everything I was planning to discuss, so let me.
Timothy Jackson: Hand things over to Michelle.
Michelle Eichelberger: Great thanks TIM, so there are a couple of things.
Michelle Eichelberger: You might want to do in Primo V, just to alert people that this.
Michelle Eichelberger: outages coming at you could edit the yellow status bar, which actually doesn't show in this picture, it would be the status bar that shows up underneath it tells people that they could log in to get more.
Michelle Eichelberger: Results so there's a link here to information about how to change that you could also add a top notification bar, which I know a lot of people did for coven to let people know about changing hours and that kind of thing and that's this bar that i'm showing in the screenshot.
Michelle Eichelberger: which actually now i'm thinking about it, you guys can see what i'm pointing out, because I think we're sharing from TIM site, but anyway in the image below.
Michelle Eichelberger: it's the the top image and actually Bruce in that link that TIM gave earlier with that has general information about the Moses lake migration they do suggest adding a footer but.
Michelle Eichelberger: instagram tested it and found that it shows up too far down the page to be as much use your patrons would have to scroll pretty far down to even see it so thanks Nancy for testing that I would not recommend that.
Michelle Eichelberger: And if you could go to the next slide 10 that would be awesome Thank you, you might also want to notify your campus offices.
Michelle Eichelberger: The it help desk might get questions from students about not being able to get to library resources, so you might want to just let them know that this is going to happen.
Michelle Eichelberger: Also, they may get notices if the SIS loader fails, if it was scheduled to run during the time that the system is down.
Michelle Eichelberger: Your distance learning Office might get questions, because if you have widgets embedded in the LM s so any place, you can think of on campus that people might be using the library pages, who might get questions about it would be good to let them know that this is going to happen go ahead.
Michelle Eichelberger: cool yeah thanks TIM.
Michelle Eichelberger: So with your patrons will see during this time, is this screenshot that is telling them that there is scheduled maintenance happening and they're going to see this for the majority of the time that the system is down for the last half hour, they will get an.
Michelle Eichelberger: 44 error, when the last tweaks to the switchover are happening.
Michelle Eichelberger: But I was kind of excited that they even had this thing showing up instead of just getting a 404 error, the whole time, but I think I pretty low expectations so.
Michelle Eichelberger: At least your your users will see something and keep in mind that this is not just for direct searching Primo this is if they're out in a database and they want to use the link resolve to try to get the full text of something that won't be working either go ahead, Tim.
Michelle Eichelberger: So you know, yes, this is going to be down for 24 hours at the worst should you make temporary changes with your for your link resolved that's really up to you, I would not recommend this particularly because it's a holiday weekend.
Michelle Eichelberger: But you are the best judge of how busy you think your system will be during that time I know.
Michelle Eichelberger: You know, changes to your link resolve or can be really fiddly and could cause more problems than they're worth some of the admin sites like science direct it can take up to two weeks for the change to even take effect, so I definitely would not recommend.
Michelle Eichelberger: making any changes in there, because it would never get done in time and then to change it back takes another two weeks so.
Michelle Eichelberger: This isn't something that recommend that we're recommending but, again, you know best of what your users are going to need during the time that this is down.
Michelle Eichelberger: If you are a lip key library, this might be a good time to investigate sending up the live key link resolve or because what that would do is if there was full text available anywhere.
Michelle Eichelberger: It would give them the PDF right away, however, if there is not full text, it is still going to fall back on the Primo the on the premium increase over so it's really up to you.
Michelle Eichelberger: Alan do we know what notice we'll see if they try to use they'll get that same they'll get that same screenshot that I just showed on the previous slide anything going to Primo is going to get that message that says this is out of out of commission is that what you're asking Alan.
Michelle Eichelberger: cool okay.
Michelle Eichelberger: um so that is it any questions about this stuff.
Michelle Eichelberger: let's see anything else Okay, you can go ahead, Tim.
Michelle Eichelberger: So we did ask some questions about this and we're reassured, everything will be fine as Shannon mentioned, we will be checking things, of course.
Michelle Eichelberger: One of the things that we've had trouble with before is when there are a ton of jobs running at the same time that can really slow things down so you know when everything starts back up again that there could be some legs in jobs finishing up, but we will take a look at that.
Michelle Eichelberger: speed of pre movie has been improved due to caching which may have to start again from scratch, but.
Michelle Eichelberger: are excellent Bruce wrap said that oh it'll it'll be fast it'll be great there'll be no impact on performance so.
Michelle Eichelberger: We will also check to make sure that there aren't any unexpected issues that come up with that and as Shannon said, do Please submit questions to our info at Libya answers address if you run into any problems.
Michelle Eichelberger: And I think this is it for me let's go ahead and see what's on the next slide yep any questions.
Michelle Eichelberger: Jennifer yes yeah people aren't going to be able to get to anything and pretty much the whole Primo will be out of commission for 24 hours yeah.
Shannon Pritting: yeah we debated for quite some time, whether we thought there was any feasible workaround where.
Shannon Pritting: You could you know point people to something else for a short short period of time, but unfortunately the admin portals that you would have to be touching all create a lot of problems in changing back the link resolved.
Shannon Pritting: And you know we thought that it would be more detrimental for a week or two week period, rather than just you know, accepting the 24 hour, Dom downtime.
Shannon Pritting: which you know, is not something that we take lightly, but and some some cases that work around or solution to a problem can be worse than the problem itself and we thought that this was the case here.
Shannon Pritting: But you know if anybody has ideas or things they want to share we're willing to have that discussion and see what you know see what could be possible.
Shannon Pritting: Any questions.
Shannon Pritting: Alright, we will.
Shannon Pritting: Post out some reminders shortly before so you know, in the days leading up to the Moses lake migration to try to reduce anyone being surprised by this.
Shannon Pritting: But so you'll have to forgive us for those of you who are attending and prepared for this, but we will begin to communicate again that this is coming up.
Shannon Pritting: And do try to reach out to your it departments and other areas and let your faculty and others know of this downtime so that they can try to plan as well, so that you know your faculty don't try to do a lot of you know, complicated research that will involve the link resolved or.
Shannon Pritting: You know, in that period, and you know, try to minimize the the effect.
Shannon Pritting: And don't hesitate to reach out to us if you're trying to do any of the changes and you run into issues will will do what we can to assist you.
Shannon Pritting: Alright, if the King stop recording show.