00:19:11	Erin:	Are all cases automatically published?  Or is that a decision each institution makes? 
00:20:32	Shannon Pritting:	@erin: the SLC recommends that each institution publishes their cases.  The LSP Advisory Board reviewed this at our last meeting, and I'm working on getting information out about this recommendation and how to configure publishing.
00:59:37	Heidi Webb (Upstate):	This whole presentation has really great information. Some of this would have been helpful a few months ago, but I'm happy to know it now.
01:00:55	jenniferkoerber:	@heidi and everyone - we’re going to be creating a LibGuide that will include these links and references, and other suggestions for writing effective support tickets.
01:03:01	Susan Davis (UBUFF):	Could you review when to use the feedback/report a problem in ALma again?
01:03:32	mstern:	Is there a place to see who has the ability to submit cases from our insitution?
01:03:47	Shannon Pritting:	https://3.basecamp.com/3649838/join/3oUqZrsjbeqZ
01:03:55	Shannon Pritting:	link to add yourself to SLC Basecamp
01:04:31	Susan Davis (UBUFF):	Thanks, Brian. That's what I thought.  We are a long way from the old days at Swets, right? :-)
01:04:56	Brian Noone:	:)
01:05:34	mstern:	Thanks.
01:05:48	bahr:	In the E.L. support portal, there’s no information in the Account Assets area. I think that Brian’s example looked quite different. Open a case or should it be blank like mine is?
01:06:13	bahr:	Yep, thanks!
01:07:28	Brian Noone:	Today's presentation availale at  https://knowledge.exlibrisgroup.com/Cross_Product/Support/010_Working_with_Ex_Libris_Support
01:07:32	Nancy Babb (UBuffalo):	Thank you, everyone!
01:07:40	Michelle:	Thanks so much!
01:07:44	Brian Noone:	There's a quick reference guide version too!
01:07:49	Nickie C:	Thank you!!
01:07:52	Susan Davis (UBUFF):	Bye all. It's been real in spite of our desire to keep our heads in the sand.
01:08:01	Lynn Higgins (ExL):	It was a pleasure working with all of you!
01:08:01	JCC Libraries:	Thank you everyone!
01:08:05	Yvonne Kester (New Paltz):	Thank you all. <3