The conflict of interest process includes steps to ensure the supports and services HWH provides are not influenced or compromised by our personal interests.
This includes all our employees and key managers.
Step 1. Check for a conflict of interest
The steps to identify a conflict of interest are:
know our organisation’s purpose
be aware of our interests
know what our duties are as a service provider.
Being aware of our interests is being aware of:
current and previous paid or volunteer work
current and previous trusteeships
whether you are a board member of any other organisation
whether you own a business or a share in a business
membership of other organisations you hold, and
any similar interests of your family or friends.
As a service provider, our duties are to:
act with reasonable care and diligence
act in good faith in the best interests of clients
not to misuse information we gain as a responsible person
disclose any actual or perceived conflict of interest
ensure that financial affairs are managed responsibly
not allow HWH to operate while insolvent.
Step 2. Record the Conflict of Interest
Once an actual, potential or perceived conflict of interest is identified, it is recorded in the register of interests.
Step 3. Resolve conflict of interest
After recording a conflict of interest, decide what approach to take by considering:
whether the conflict needs to be avoided or simply documented
whether the conflict will realistically impair the capacity to carry on delivering services impartially
alternative options to avoid the conflict
the possibility of creating an appearance of improper conduct that might impair confidence in, or the reputation of, the service.
