Michelle Eichelberger: Great well welcome everyone Thank you so much for coming to today's session on tuning up your E resources go ahead and get started.
Michelle Eichelberger: So the plan for today is to go over some of the basics of the resource management, resources are particularly difficult to manage.
Michelle Eichelberger: in Alma Primo because it's something that you probably don't do very often, particularly with the budget situation across Sunni.
Michelle Eichelberger: you're probably not adding new packages weekly or you know, maybe you're buying individual titles, on a more regular basis, but sort of general overview of the resources.
Michelle Eichelberger: you've probably set it up and then forget about it, so we understand that it is difficult to remember how all of this works together so apologies for giving you some very basic overviews of things, but hopefully it'll be helpful for you.
Michelle Eichelberger: Related to this if there's any way you can think of that would be a better way to kind of help you at point of need, or you know.
Michelle Eichelberger: A way to make our faqs more findable those kinds of things do feel free to let us know you can always submit a ticket with ideas suggestions questions at info at SLC and why live answers COM.
Michelle Eichelberger: Because we know that this is a challenging thing to manage and also do continue to post your questions and workplaces well if if you'd like to see how other people are managing things, or if they have ideas.
Michelle Eichelberger: So what we're going to do today is we're going to talk about how to do kind of a general search to get a sense of what you have, as far as activated electronic collections.
Michelle Eichelberger: we're going to talk about the pieces of the electronic collection that you can see, in Alma we're going to talk about recommended CDI settings for aggregators and selective packages.
Michelle Eichelberger: Data testing best practices and then data cleanup recommendations, this is a really good time of year to go out and just do a general overview of what you have active in Alma compared to what you have active on your A to Z list.
Michelle Eichelberger: And just make sure that everything's working before the Semester starts back up again.
Michelle Eichelberger: And I should also note that i'm doing a little bit more specific collection, management session on August 24 so there will be a little repetition between the two sessions, but that one will be more specific about.
Michelle Eichelberger: You know how to use the portfolio loader dad do titles, or you know what do you do if you've stopped getting titles, you know how to add an end date that kind of thing today is going to be a little bit more general and and more like ideas for for tuning up your resources.
Michelle Eichelberger: Okay, so Allah is directly connected to Primo V we've been getting questions out on workplace or in Libya answers about you know I see this thing and Primo how come it's there or I don't see this thing in people, how come it's not there, the two systems are.
Michelle Eichelberger: intricately connected to each other so usually if you're not seeing something or you are seeing something in Primo it's because of activations or D activations in Allah so.
Michelle Eichelberger: we're going to talk about how to do a little bit of troubleshooting and Primo i'm not going to do a super deep dive but i'll show you some of the tools that you can use to do some troubleshooting and analysis.
Michelle Eichelberger: You know if you see something with a record ID in Primo it's because that record exists in Allah and Allah is telling Primo that you have it, and that's why it's showing up in your Primo.
Michelle Eichelberger: Again, if you think you should see something in Primo but you're not there's probably a problem in Alma.
Michelle Eichelberger: And then I would say 95% of the time it's a problem with something either active or inactive and Alma but 5% of the time, there may be an indexing issue.
Michelle Eichelberger: Because we use an nz that really complicates things and occasionally things get stuck or they you know.
Michelle Eichelberger: You think you've activated it, but the nz record doesn't exist so.
Michelle Eichelberger: Maggie or I will need to do a little bit of tweaking to get the record to work so.
Michelle Eichelberger: If you are seeing any problem and i'll do let us know because it's usually something we can fix it's rare that we have to go to actually breasts and ask them to do work to get your stuff to work so.
Michelle Eichelberger: don't despair just let us know if you're having any problems Okay, so the summer is a great time to do any resource analysis and one of the things I really like to do when i'm looking at people's.
Michelle Eichelberger: Almost is see what you guys have acted and you can use the Asterix to do a search it'll give you everything you have activated So you can see, in this particular campus they have 292 things activated.
Michelle Eichelberger: What I like to do is just do that search sort Alphabetically and then Compare that to what you have active on your agency list, this will give you a sense of.
Michelle Eichelberger: You know, maybe I have some things active in Alma that we don't have any more, or I have something on the A to Z list that's not active in Alma.
Michelle Eichelberger: There may be good reasons for that you know if if there's if the content.
Michelle Eichelberger: isn't available in all other way, you would like it to be, maybe you've deliberately chosen to not activated in there that's perfectly fine but.
Michelle Eichelberger: it's a good idea to get an overview about you have you may still have some lingering things from migration that you need to clean up and again now's a good time to do that, so I like to just see okay what what do I have let's get a whole list of everything that's in there.
Michelle Eichelberger: Since we switched to the CDI probably oh my gosh but a year and a half ago.
Michelle Eichelberger: I can't even keep track of time anymore, it is going to give you both your search collections that are set up and your data.
Michelle Eichelberger: Like content collections, so that can make it a little confusing when you're looking at the list, but that too is something that you now's a good time to take a look at you really need these things active for search so now's the time to look.
Michelle Eichelberger: So what is, you know what is a collection, what is it telling me the collection is the top level so it's like the holder of all of the stuff that's inside of it.
Michelle Eichelberger: We recommend that you look in the CZ to activate collections.
Michelle Eichelberger: And for those of you who are new to almost easy's the Community zone, and what that is is this is content that has been sent to X leber's they create a holder this collection for it, the.
Michelle Eichelberger: The contact records are sent by the vendor for the most part.
Michelle Eichelberger: And because of that it's not always perfect, so the vendor may you know, this is a perennial problem with the resources, how do you make sure that everything's up to date, how do you make sure the records are good.
Michelle Eichelberger: That kind of thing you know X leavers definitely has their own problems with managing this content if you've been watching the analysts lately, you have seen just.
Michelle Eichelberger: an unreasonable amount of problems with CZ records, but.
Michelle Eichelberger: For the most part, you know they can't control what's being sent to them, so if there's a problem with the record, it is not always their fault but.
Michelle Eichelberger: The way to get it fixed is to contact them and let them know that either this thing is missing, this thing is incorrect whatever but anyway, so this, this is the name of the collection.
Michelle Eichelberger: It tells you right here if it's an aggregator or selective collection and what that means is.
Michelle Eichelberger: An aggregator package is something where you get the whole thing you know academic one file or any of the xcode databases for the most part, you get the whole thing so as titles come and go from that collection.
Michelle Eichelberger: You don't need to manage it actually Bruce can manage it for you, you know, maybe that's go stops getting full text on this date, you want that to you know that date to be.
Michelle Eichelberger: included, so you just tell actually was to manage all of it, the other option for this.
Michelle Eichelberger: And we're talking about collections that have content we're not going to go deep into what is what if it's just like a database level thing where it's just that top level database i'm talking about.
Michelle Eichelberger: Things that have portfolios things that have titles content that kind of thing, so your options are there aggregator you get the whole thing or selective like ebook package, where you only buy a certain percentage of them.
Michelle Eichelberger: Those kinds of things you don't want actually boost to control your holdings for that, because they don't know what you're buying or not buying or getting rid of so again the type is aggregator or selective services underneath a collection you'll have services.
Michelle Eichelberger: I don't know why they say, the only service, I have seen is full text, so why is this plural I don't know, maybe they're keeping their options open in case they want to add more services in the future.
Michelle Eichelberger: But this tells you whether or not the collection, has been activated and whether or not it's available for your patrons in Primo.
Michelle Eichelberger: And this little if this is blue This shows that this has been activated from the Community zone so Community there's multiple people.
Michelle Eichelberger: If it's local it will have a house and if it's blue that means it's available if it's black it's means that it's not active, so you may have activated it but decided to turn it off for some reason, in that case, this would be a black icon instead of blue.
Michelle Eichelberger: The interface name is important This tells you the vendor that has sent this data to X libra, and this is relevant because.
Michelle Eichelberger: You know, sometimes you can get packages from different vendors, the classic example is psych info or psych articles, you know you can get that from pro quest you can get that from APA you can get that from scope.
Michelle Eichelberger: So you need to pay attention to the interface name, because if you activate the wrong one.
Michelle Eichelberger: they're not going to know that you have access to it, you know if you get it from ex-co but you activate the pro quest one you won't be able to get in and then you'll be have all this content your Primo that your patrons can't get to the linking level article, this is also important.
Michelle Eichelberger: Particularly E book collections often you'll see the linking level is book and this matters because, even if you get citation information for book chapters.
Michelle Eichelberger: If the linking level is book you're never going to go directly to the chapter this just says, you know where the links going to go.
Michelle Eichelberger: For most of your aggregator packages when you're talking about journals it is going to go to the article level which is great that's what you want, you don't want it to go just to the top journal level.
Michelle Eichelberger: This says when it was created, like when it was turned on, I can tell this was from migration from a couple years ago so probably most of your stuff was migrated in sls.
Michelle Eichelberger: took information from your resource manager packages and activated things for you i'm going to just take a break for a second.
Michelle Eichelberger: Okay, and then the modification date, this is usually, when you modified it it's not so much like want to change happen from the CZ and I know that can be a little confusing but it's I think it's.
Michelle Eichelberger: And don't quote me on this, but I think it's strongly generally when you went in and made a change either to your CD I settings those kinds of things.
Michelle Eichelberger: Collection ID you can use that to identify it if you want to look it up, you can look it up by collection ID mms ID.
Michelle Eichelberger: This is for the bib record for this particular collection and what I mean by that we're going to talk a little more about that, but.
Michelle Eichelberger: Each title so each portfolio has its own babe record and each collection also has its own record and what that would include would be you know aim for pro quest is the vendor it's just it's a mark record for this particular thing.
Michelle Eichelberger: we're going to talk more specifically about CDI search activation in a few minutes.
Michelle Eichelberger: This portfolio list This tells you how many titles actually verse things are in this collection again, this is an aggregator, so it should be all of it.
Michelle Eichelberger: As titles are added to it as the vendor sends new, updated files, with new titles, this will automatically go up or go down as titles are removed for you.
Michelle Eichelberger: As long as you say that you want to actually manage the collection, for you and that happens, through a CZ.
Michelle Eichelberger: updates job, and so, if you notice that you have a different number of Titles from what's in this easy it may just be that the job hasn't run an updated it yet.
Michelle Eichelberger: Sometimes those jobs are gigantic and they break it into parts and it can take several days for the whole thing to go through, because it's not just adding and deleting titles.
Michelle Eichelberger: it's also changing coverage dates it's if there's a slight title change those kinds of things so it's a ton of stuff that's coming through all the time.
Michelle Eichelberger: Okay i'm going to stop real quick any questions before we go on and do feel free to you know post anything in the chat or interrupt me or this is going to be we're going to cover a lot today, so if i'm going too fast just let me know check the chat.
Susan Davis (UB): Michelle this is Susan.
Michelle Eichelberger: yeah.
Susan Davis (UB): hi Sam Hello.
Susan Davis (UB): Because these delays can be longer or shorter is there, I think there is there a way to see like when the last time, the update had had gone through, because I know that again tight we get, of course, problems about titles that have come out of these you know.
Susan Davis (UB): actually managed.
Susan Davis (UB): packages, and you know how long it takes for the refresh update thing to happen so.
Susan Davis (UB): It could you just.
Michelle Eichelberger: I don't know off the top of my head, I know that there was some confusion, specifically with you because you guys were thinking that this modification date was this the CZ modification date, and I think that is not actually the case.
Michelle Eichelberger: So I know that TIM McCarthy had a case about this and actually were sent some kind of documentation about where you can get that information, but I don't know that off the top of my head.
Susan Davis (UB): yeah I mean so that means obviously timmy has it I have it, but it's like you know you can't remember where some of these things are because, again, it all depends on what screen you're looking at.
Michelle Eichelberger: yep now and yeah I just I can't remember exactly what the information is so.
Susan Davis (UB): That is something and I think we've learned also that you know.
Susan Davis (UB): Some of the jobs hadn't run.
Susan Davis (UB): Like they were supposed to do so anyway.
But right.
Michelle Eichelberger: And I think TIM was concerned that they weren't running and they were actually running yeah.
Michelle Eichelberger: We did have a big problem in the.
Michelle Eichelberger: nc where things weren't running, but that has been resolved so that's a good point to bring down this that this is your you know, like latest CZ, this is not only right.
Susan Davis (UB): Right no that's anything yeah that's anything that I think was was was done but that's it's also important, just to remember that that.
Susan Davis (UB): You know, we gave up a lot of local control and obviously it saves overall.
Susan Davis (UB): Time but.
Susan Davis (UB): The actually Bruce updates can be behind because a lot of its batch and so again, the timing of all of those things you know it could be six weeks, it could be eight weeks again depending on when the publisher.
Susan Davis (UB): or provider sends the information to sleep or someone.
Susan Davis (UB): Right leavers close it so.
Michelle Eichelberger: I would also note that this is no different if you were using eds to manager electronic collection you've never been I mean most people have not been managing your aggregators like whether you had someone whether you had whatever.
Michelle Eichelberger: You know from like 30 years ago like you've never been controlling the aggregators in terms of like whatever system you use your selective ones absolutely but most places we're not doing that kind of control.
Susan Davis (UB): But I think you can point fingers at actually for us but.
Michelle Eichelberger: In general resources, this is just the way it works.
Susan Davis (UB): It seems it seems longer than those of us that were uncertain solutions that's not.
Michelle Eichelberger: Yet, maybe.
Susan Davis (UB): We have, and of course our users always find the ones that have left.
Michelle Eichelberger: Yes, yes.
Susan Davis (UB): fly is that.
Right.
Michelle Eichelberger: Okay well why don't we keep going.
Stephanie P Hess: Excuse me.
Stephanie P Hess: Nice, I just wanted to.
Michelle Eichelberger: know this is Michelle.
Stephanie P Hess: Michelle i'm sorry my bad yeah our modifications dates do align with our with system changes we saw this with the J store update we had gone in and done manual overrides because we were getting complaints.
Stephanie P Hess: So we went in, and we did see in the history, you know when they went through on eight for for the service purser parameter changes that they had been updated and we hadn't touched those those records on eight four.
Stephanie P Hess: It was actually aligning with the modification dates, it was.
Michelle Eichelberger: Just again, this was a tickets at ub had like.
Michelle Eichelberger: A month ago I just can't remember.
Michelle Eichelberger: tells of it, so you know we can certainly follow up on this afterwards, but.
Stephanie P Hess: yeah I was, I was just curious i'm like yeah you know, is it is it both that Oh, I see jen's it says he does think it's both.
Michelle Eichelberger: yeah yeah okay.
Susan Davis (UB): yeah that's what I was gonna say stephanie you guys go in now and do something does that.
Susan Davis (UB): Does that day chill out.
Stephanie P Hess: yeah it will.
yeah.
Stephanie P Hess: yeah I don't I don't think CZ changes are excluded, so cool okay.
Michelle Eichelberger: Well that's i'm gonna keep going because, like I said we've got a lot to cover so let's but I appreciate the questions and do feel free to ask questions okay.
Michelle Eichelberger: So I told you i'm going to go over some real basics today, this is one of the basics, so what you've got is you've got a collection that I showed you just the aba informed one that's the top level so that's kind of the umbrella for everything else underneath it.
Michelle Eichelberger: It includes the service, which was I showed you, you know whether or not your full text services available or not available, and then the portfolio is kind of live under the service so there's three tiers.
Michelle Eichelberger: The collection level is where you can suppress the collection bit, I mentioned that there is a big record for that collection and if you don't want that to show in Primo.
Michelle Eichelberger: You know if somebody searches for aim for maybe you don't want that big to just show up one of the reasons you would not want that to show up is because, maybe the URL that's in there is not something you've modified so it might not be going directly to your.
Michelle Eichelberger: particular instance of that collection and you just may not be useful for people, so you can certainly suppress that you can also change the public name for that collection.
Michelle Eichelberger: The service level is where you set up the proxy the purse or parameters all of that stuff a lot of you know, the person parameters are for the most part, coming in from this easy.
Michelle Eichelberger: But that's where you can see what the portfolios are using and the recommendation, you can set the proxy anywhere but we recommend that you set it at the service level, because then all of your portfolio's will inherit it.
Michelle Eichelberger: it's um you know even for selective packages you don't want to have to set the proxy for every single portfolio that you're adding so set it up at the middle level it's also then easier to change it, if you need to change it for things so that is our recommendation.
Michelle Eichelberger: you're linking access codes all that stuff goes in the service level, so if you can think of the service is what you need to make the linking work that's where you want to make all those changes.
Michelle Eichelberger: And then underneath the service or where all the portfolio's live what.
Michelle Eichelberger: I find challenging about Alma is that you can get to these things, all kinds of different ways for me mentally I like a tree structure so when i'm doing any kind of work with portfolios, I like to go in through that service, you can certainly look the portfolios up individually.
Michelle Eichelberger: But, for me, I like to see the whole picture I want to see everything that this collection has, I want to you know manage them through this service.
Michelle Eichelberger: area, but you can certainly figure out what works best for your workflows.
Michelle Eichelberger: The portfolios themselves have the linking for that specific title usually like a J key or some kind of identifier.
Michelle Eichelberger: For that particular title in the database and when I say jk it's I think this stands for journal key so it's like this journal number in pro quest is 310 so that's where that information lives.
Michelle Eichelberger: And if you're doing acquisitions in amo you want to place your order on the portfolio, rather than on the title and that's because.
Michelle Eichelberger: You want the portfolio for that thing to be activated because that's where the linking information is for that particular database, so the title.
Michelle Eichelberger: You know, is just a bib record it doesn't have any kind of linking information.
Michelle Eichelberger: And one title can be active in multiple collections, so you want to pick the portfolio to order because that's what tells it which collection it lives in so.
Michelle Eichelberger: You know if you have a journal that's active in again, you know gail and ABS go and pro quest whatever you want to.
Michelle Eichelberger: You want to order on the portfolio because that's what says, this is a pro quest portfolio and here's the linking information here's the ID for this in pro quest rather than just you know here's a random title.
Michelle Eichelberger: We don't have a connected anything i'm going to take a minute to just clear my throat.
Michelle Eichelberger: Okay, so titles I mentioned titles and what I mean is this is a bit record, so you know journal, of whatever Journal of trees, has a big record, but it can have multiple portfolios attached to that record.
Michelle Eichelberger: One title record can be used by more than one portfolio that mms ID that you often see that's for this bib record that's for this title record.
Michelle Eichelberger: what's confusing because we're part of a consortium and use the nz is that the nz version of this title is what's used for searching so when we were having all that trouble with the CZ updates not happening.
Michelle Eichelberger: In the nz you might be seeing a full record in your ice, but when you would do searching in your Primo you couldn't search by that full record, because in the nz it was still a brief record the updates had gone through the.
Michelle Eichelberger: record hadn't been enhanced not going to dive deep into that it was a complicated thing, but I think it's much better than it was.
Michelle Eichelberger: The other thing that happens, and that can cause a lot of trouble in Primo is that you can have big records, you can have a title records in your Armor with nothing attached to them so they don't have physical holdings, they don't have portfolios.
Michelle Eichelberger: And that's what causes things to appear in your Primo with nothing with no way to get it so we're going to talk about how to clean those up because it is important to keep those tidy.
Michelle Eichelberger: For.
Michelle Eichelberger: So for best practices for collection, management.
Michelle Eichelberger: You can activate the portfolio's is standalone but we advise you not to do that.
Michelle Eichelberger: The really it's really important to keep all of the portfolio is from a collection inside that collection, the reason for that is again if linking changes, then you only change it in one place.
Michelle Eichelberger: It helps you organize it helps you keep track of what you have from that collection it's just a really good thing to do, it also helps the way it appears and Primo it's just.
Michelle Eichelberger: You know if you migrated a bunch of loose things over during when we switched from olive I really recommend cleaning those up putting them in one place.
Michelle Eichelberger: When you're buying a title from a new collection best practices are to activate the collection, first, so that when you put the order on the portfolio and have somewhere to go.
Michelle Eichelberger: And then we talked about this already like why you'd want to order on the portfolio, rather than on the title bit and that's because the portfolio has specific information about the database collection where you're getting it from.
Michelle Eichelberger: I know that sometimes you can't find content in this easy because it is slow, as Susan said it can, there can be a delay in terms of when the records get in there.
Michelle Eichelberger: But, if possible, your best bet is to activate an order that content from the CZ.
Michelle Eichelberger: Let Allah do the work you know don't add perma links for portfolio URLs because then you're going to have to manually keep track of those and update them in the future it's really much better to use things from the CZ because it will take care of that for you.
Michelle Eichelberger: Okay, so when you're going through your collection, do you do your little star search you get a list of everything that you have these are some things to check, as you go through.
Michelle Eichelberger: Is the collection local meaning does it have a little house icon next to it, or is it connected to the CZ, then you get a little people again susie's preferred because of all these reasons.
Michelle Eichelberger: I know that sometimes if things get the activated you may not even realize that it's been turned into a local collection.
Michelle Eichelberger: So that's something to check for, and if that happens, what I would do is see if there's a new version and the CZ activate that figure out why it's local you know, is it working.
Michelle Eichelberger: You just you want to make sure that everything you have is working correctly as the collection active again we talked about is the icon blue or black is this service available or unavailable this impacts what shows in Primo.
Michelle Eichelberger: Is the collections uber I being big record being published Primo that was I was talking about that you have a big record for that collection so again abi inform you don't have that suppressed.
Michelle Eichelberger: People will be able to search and find that in Primo which, if that's how you want to manage it that's fine but you're going to just need to make sure that the link from that is working correctly, it is proxy all of that stuff.
Michelle Eichelberger: And are their portfolios again we're not going to go deep into the types of things that you can get from the CZ that are what i'll mccall's databases, as compared to like regular collections with content but.
Michelle Eichelberger: There are a lot of things that you need to keep track of you know something's not showing in Primo and you think it should be the reason that it's not showing could be that there's no portfolio.
Michelle Eichelberger: So again, each title has its own portfolio unless it's a link and record collection, which again we're not going to go deep into but so just check on the portfolios.
Michelle Eichelberger: Okay, any questions before I go forward.
Michelle Eichelberger: Okay, so CDI search activation we've done whole sessions on this so again, this is sort of just a quick overview.
Michelle Eichelberger: One of the things to look at when you're going through your list of collections is is the collection activated for search and, should it be.
Michelle Eichelberger: As I said, both search and fulfillment are managed in Alma you can have a collection that you have active only for search that's completely fine.
Michelle Eichelberger: conceptually the CDI is confusing, because for full text stuff you really have no control of the search you can't say you know I have this Journal in full text, and I only want these records to be used to search it that doesn't work like that.
Michelle Eichelberger: The PC I used to work more like that, but the CDI does not anything full text is going to be pulled to the search records will be pulled from this.
Michelle Eichelberger: Big pool of records which is kind of more how someone were to just here's your pool of records we're going to search all of this stuff.
Michelle Eichelberger: What you do have control over is what you activate for search in your expanded search, so your non full text search.
Michelle Eichelberger: And that's what you're controlling when you turn something on and off for search again you're only controlling what you don't have full text for So if you guys if you get a collection.
Michelle Eichelberger: that's not full text, but you want people to be able to order it through I ll then you're going to want to turn it in the search for that so.
Michelle Eichelberger: For ebooks.
Michelle Eichelberger: Because they can't be requested VI ll you don't want to turn the search on for e book collections and that's because you don't want people to get.
Michelle Eichelberger: stuff in your expanded search that they can't request it's just a French frustrating situation so it's recommended that you do not turn on search for ebook collection, so this is an example of one where the searches on, and I would definitely turn that off.
Michelle Eichelberger: The you know the CDI stuff This tells you so is this are these records coming from the provider meaning, you know is pro quest sending their own records for search for this collection and are you turning on pro quest records when you turn this on so in this case, yes.
Michelle Eichelberger: Is it active for search in the CDI yes, again, I would make this know for this particular collection This is important, and this has come up fairly recently we did have some questions about this search rights in the CDI.
Michelle Eichelberger: Is it free to search What that means is if a patron comes to your Primo and they're not logged in can they get can they find these search records, can they find results from this collection if it says free absolutely.
Michelle Eichelberger: If its subscription even for the search rights, that means that a patron has to be logged in to even get any results so art store is a perfect example of this it's subscription search rights.
Michelle Eichelberger: And i'm not sure why some vendors decide to do this, you know, maybe they just really love their records and they want to protect them, they don't want them just open to anybody.
Michelle Eichelberger: So if you're trying to find something, and you can't find it in Primo go and check and see if it's a subscription search right and if that's the case, then you do need to be logged in to get any results.
Michelle Eichelberger: And then full text rights, the there are two kinds of things for this there's either subscription.
Michelle Eichelberger: Actually that's a step ahead of myself here but full text rights that means do you have to have an account to get to this stuff and, in this case, you know.
Michelle Eichelberger: Probably you do and that's when you make sure to have your proxy on, and then the linking is either link resolve or Lincoln record.
Michelle Eichelberger: Again i've spent whole sessions on Lincoln record i'm not going to dive into that today, but most of the time if it's link resolved or you will see a link to the portfolio from your collection in Primo.
Michelle Eichelberger: And then these are some new fields for CDI This tells you the last point, the CDI records were updated and again CDI is searching it's not your portfolio's it's the search records that are associated with this collection and then, I guess, this is full text versus not full text.
Michelle Eichelberger: Right so.
Michelle Eichelberger: So here are the best practices we're going to go over this quickly again at the session on the 24th we'll we'll take a little more time and dive a little more deeply into this.
Michelle Eichelberger: But you manage your CDI settings on the collection level there's a CDI tab once you'd go into edit collection.
Michelle Eichelberger: This is where you say whether or not you want the collection, to be active for search are not active for search.
Michelle Eichelberger: If it's a journal collection if it's an aggregator journal collection, where you get everything I would turn the search on because you want all the articles for that to show up as being searchable.
Michelle Eichelberger: This setting is very intuitive for the most part if it's an aggregator and even though you get everything.
Michelle Eichelberger: You still want to say, we only subscribe to some titles, and the reason for that is, if you say no, we get everything there may be content in the CDI that matches on that database that you don't actually get.
Michelle Eichelberger: An example is online newspaper content, there may be search records for that that maybe you don't actually get through the database where you're getting that newspaper.
Michelle Eichelberger: So, for the most part, you want to say yes to this, even though I know that makes no sense this thing do not show is full text available and CDI even effective and Alma.
Michelle Eichelberger: This you will leave unchecked for journals for books, you might want to check that is yes, people have been concerned because, for.
Michelle Eichelberger: EVO collections, if you don't check this box, you will get a search record for the book from the CDI and you'll get a search record from the book for the book from Alma.
Michelle Eichelberger: And a lot of people don't like seeing both those things in there, they only want to see the Alma record to check the box.
Michelle Eichelberger: If you The other reason for checking this box for ebook collections is because if you keep them searchable in the CDI you're going to get.
Michelle Eichelberger: Chapter level results as well, and again if you're linking is only to the book it's not going to take you to the chapter, it may put a ton of content and Primo that you don't really need that's not useful.
Michelle Eichelberger: And particularly if you have reference books that have reference entries you're going to get a zillion reference entries that you may not want so.
Michelle Eichelberger: Here are our recommendations we will post these slides you can go through it a little more slowly on your own time, if you would like, but this is what we recommend.
Michelle Eichelberger: And yes, i'm going to check the chat yes, the slides will be available.
Michelle Eichelberger: Okay susan's mentioning Tara.
Michelle Eichelberger: yep you can use Dora to find some things but don't completely trust our.
Michelle Eichelberger: If Darren tells you to do something don't just blindly listen to Dr I would go and check and make sure you really do have access.
Michelle Eichelberger: And anytime you activate something from Darren make sure it really is still working in Primo because again we're having some indexing issues.
Michelle Eichelberger: With our activations when they tell you to link to the Community zone it works if there's already a record in the nz but if there's not it just like make sure thing evaporate and then.
Michelle Eichelberger: Maggie or I have to somehow get the bib record into the nz so again Dora is great that's a good point Susan, but it is just don't don't fully trust what it says yes start is not your boss, as I have said, thank you okay.
Michelle Eichelberger: So here's your checklist here's some things that you should look at again.
Michelle Eichelberger: You know, get your full list so you know, maybe you've got 150 things active and all my compared to what you have in your A to Z list, maybe you've stopped getting something and that's reflected in the Agency list but it's still in Alma.
Michelle Eichelberger: So now's a good time to just do a comparison and, as I mentioned, there may be stuff on your a dizzy list that you don't want to activate and Alma that's perfectly fine.
Michelle Eichelberger: Again, the correct version is really important, I use that APA example for psych info make sure that what you have acted in all my is coming from the right thing.
Michelle Eichelberger: You know, is access to the collection working tested portfolio and what I recommend is, I know there's an option inside of Alma to display and discovery.
Michelle Eichelberger: copy that thing go search it directly in Primo because sometimes the display and discovery doesn't really give you a correct analysis of what's happening in Primo, so I would search directly and pretty much as much as possible.
Michelle Eichelberger: If it's a journal collection go find an article from the journal, and you can do that by either searching from your agency list you know go to the the database directly.
Michelle Eichelberger: Or you can you know most journals have some kind of website where they list all the citations publications so go grab an article make sure that that showing up in Primo and make sure that the linking is working correctly.
Michelle Eichelberger: If it's a selective package compare the number of portfolios and Alma to what's out, you know if you're out either in your.
Michelle Eichelberger: admin for that vendor or you know, and particularly if you only get a handful of things just go directly to the database and make sure that those numbers match the exception to this is eps co host ebooks eps co host ebooks.
Michelle Eichelberger: They are trying to be helpful, and they have activated a ton of stuff for you, and not all of it is awesome and so, if you go out directly to eps co host ebooks and you're like well why do I have 20,000 things in here, but maybe only have a couple thousand in Alma.
Michelle Eichelberger: If you want to try to match that up and load all the record, you can do that, but I would be cautious about doing that that you know it's.
Michelle Eichelberger: really what you care about the most is stuff you've purchased because you've clearly curated that that's something that you know you need for your campus so that's kind of stuff that you really want to make sure is active and working in Alma.
Michelle Eichelberger: Perhaps not all the quote unquote helpful stuff that Cisco has activated for you.
Michelle Eichelberger: One of the biggest causes for things not working in Primo is that either your proxy is not turned on.
Michelle Eichelberger: And again, you do this at the service level or perhaps you're missing a purse or parameter that you need for that database so here's an example of one that you would be using for gail and.
Michelle Eichelberger: we're going to go ahead and do some demoing and I can show you where this lives but that's I would say that accounts for.
Michelle Eichelberger: At least 50% of the errors that you get when you can't get things to connect and I did a presentation on all of this stuff I don't know, maybe four months ago, so i'm linking to that, because that will go in a lot more deeply into the details of this.
Michelle Eichelberger: Okay, so you know as Librarians we often don't want to fully get rid of stuff because we're afraid that we might need it later we might need it for analytics or that kinds of thing.
Michelle Eichelberger: When dealing with the resources in Alma deleting is always preferable to deactivating, and this has to do with the way Primo publishes what you have.
Michelle Eichelberger: So if you have a portfolio in one database and you stop getting it there and I apologize for using database all the time i've.
Michelle Eichelberger: i've been in a resources for so long it's hard for me to stop saying that and say collection instead so if i'm talking about databases in general, I mean collections in almost so apologies for that.
Michelle Eichelberger: So you know you stop getting a portfolio in one collection but you're still getting it in another collection if you deactivate it in the first collection that's telling that.
Michelle Eichelberger: That record that you're not getting it anymore so even though you still get it somewhere else, it may not show up in Primo anymore, because you've said that it's you don't get it.
Michelle Eichelberger: So it's like that that deactivation conflicts with the currently active stuff and I think almost just not sophisticated to know that.
Michelle Eichelberger: Oh well, this version of the bib record is deactivated but this version of the record is still active because they're both attached to the same record.
Michelle Eichelberger: So delete just go wild delete stuff I mean you can always read activate things it's very forgiving if you just you know if you accidentally delete something.
Michelle Eichelberger: It does not hurt to fully delete it if you're worried about your order records or that kind of thing all that stuff is Captain analytics so you're not losing that information it just not might not be alive immediately accessible so delete delete away.
Michelle Eichelberger: And like I said it's easy to reactivate it if you do delete something it's also This is just my own perspective on things like.
Michelle Eichelberger: Make it tidy you know, make it easier to find things, the more you delete the easier it is to find what you actually need to deal with and keep track of and test.
Michelle Eichelberger: So, to delete something you would do that at the collection level.
Michelle Eichelberger: The three dots you should see delete if you don't see delete then it's probably a problem with your roles and this is one of the options, as I was going back to to prepare this presentation, I found.
Michelle Eichelberger: A couple of rules, so this should work if that doesn't work, let us know, and we can help you with that.
Michelle Eichelberger: Okay, so what I would do you know as part of this clean up recommendation list is I would clean up any deactivated portfolios.
Michelle Eichelberger: So, to find all the ones that have been deactivated if you haven't been keeping track on the CD task updates list there is a way that you can do a search to find all of these.
Michelle Eichelberger: So what you would do is you do and electronic portfolios advanced search and do availability of electronic portfolio equals not available, and again I can show you some of these things we're going to do a DEMO as long as I stop talking soon and don't run out of time.
Michelle Eichelberger: For so for each of the titles, you want to see if it really has been removed again sometimes things get taken out of this easy that should not be taken out so you know I wouldn't just immediately delete it, I would go and check and see if you really do still get it or not.
Michelle Eichelberger: What happens, particularly with selective collections because you've mostly told X sleepers that you want to manage it yourself.
Michelle Eichelberger: they'll delete something that's outdated, but they won't reactivate the new one, because they don't know for sure that you're still getting it or that you want the new one.
Michelle Eichelberger: So this is a good time to go and check, you know, is there a new version of this is there an updated version that you're you know, a new edition, that you are still getting you may need to reactivate that.
Michelle Eichelberger: Okay, so let me see and he's got a question.
Michelle Eichelberger: Yes, and Maggie exactly right, you can always find what you got rid of an analytics.
Michelle Eichelberger: Oh yeah Andy Actually, this is a perfect segue we're going to talk about what to do about this.
Michelle Eichelberger: You don't want it to click that do nothing you want to click delete bibliographic records, because the bibliographic records are what is what are publishing to Primo as available.
Michelle Eichelberger: So basically what you've done is delete the portfolio, but you've not deleted the record and the record is publishing the Primo so.
Michelle Eichelberger: You know, say you got rid of a portfolio for trees of New York and you think that's going to stop trees in New York from showing.
Michelle Eichelberger: In Primo no trees of New York is still going to show out there, but there's going to be no way to get it, because you don't have any portfolios you don't have any physical holdings it's just going to be this.
Michelle Eichelberger: This record and Primo and if somebody wants it, they can't get it, so you always want to say delete bibliographic records.
Michelle Eichelberger: And it's not going to hurt anything if there's still a portfolio.
Michelle Eichelberger: of it, you know attached to that it's not going to delete it, it will only delete things that have nothing left and you want to do that, because you want that all to get cleaned up but i'm going to show you how to find those and to how to fix them, so thank you for asking about that.
Michelle Eichelberger: Right exactly right.
Michelle Eichelberger: So.
Michelle Eichelberger: I know that in our lives, a lot of the times to get your ebooks in there, you would set up kind of a fake physical collection.
Michelle Eichelberger: We definitely did that at GCC it was just a good way to get content into the olive oil pack, so that people can see what you had you know.
Michelle Eichelberger: And I think this is mostly done for ebooks but you may have used it for other things, so you know we're two years in now is the time to clean up some of this stuff.
Michelle Eichelberger: So if you have a fake you know, an electronic collection that you have set up as a physical location now's the time to find those and cleaned it up.
Michelle Eichelberger: And you can do that by doing an advanced physical item search, you know you, of course, have to know what your fake physical collection title is and then you would find the content in there.
Michelle Eichelberger: When you're doing this, you just want to make sure that the content has been activated electronically before you delete the fake physical holding.
Michelle Eichelberger: And then you're going to clean up items bibs whatever it is, you need to get rid of.
Michelle Eichelberger: The other thing is, you want to identify standalone portfolios, I mentioned that it's really better to put anything standalone into a collection, even if you want to just call it oh like.
Michelle Eichelberger: Local records collection or something just so it's all in one place, and you can manage it.
Michelle Eichelberger: All together, you know if you have a specific reason for for managing these separately, you know, by all means keep doing what you're doing if that's working for you, but best practice is to have everything under collection.
Michelle Eichelberger: So to fix those you know here's the search, you would do to find those to find the standalone electronic portfolios and then you would go through the list, and you can attach them to an electronic collection, of course, if this is an.
Michelle Eichelberger: Excuse me, if this is a collection that you haven't activated yet you want to activate the electronic collector first and then link to it.
Michelle Eichelberger: Susan.
See okay.
Michelle Eichelberger: yeah This makes sense okay so.
Michelle Eichelberger: So here's the question Andy was asking, and thank you so much for asking the Andy word excellent plant for me during this session so.
Michelle Eichelberger: A lot of times will get questions and workplace like how come this thing showing and my Primo we don't have this anymore.
Michelle Eichelberger: Well chances are good that this is a big record that's been left in amo with nothing attached to it, so to find them it's actually really easy to find them you just do the all title search.
Michelle Eichelberger: And then has inventory equals no so that's going to catch anything any physical bibs that don't have anything on them any electronic bids that don't have anything on them.
Michelle Eichelberger: This second line you know you can use this or not use this What this means is is it linked to the network's own yes or no.
Michelle Eichelberger: So, really, this is the most important line I actually use this from a previous presentation, so I I should have cropped it but.
Michelle Eichelberger: In any case, I bet most places are going to find things, so this is the number of records that are in this particular campus with no inventory.
Michelle Eichelberger: And if you kind of scroll through your list if it's manageable, you know if it's if it's 80 gazillion titles you're going to have to find a better way to parse it out, but.
Michelle Eichelberger: You know if it's a few hundred things just kind of scroll through and make sure it looks like these are things you don't need anymore.
Michelle Eichelberger: And then you can save this as a set, and you can run a delete bibliographic record shop and they'll just be gone it's a beautiful thing.
Michelle Eichelberger: There was a question in an earlier session, when I talked about this.
Michelle Eichelberger: You know what if it is linked to the nz do we have to link them before we run this job and no, you do not the job does that for you.
Michelle Eichelberger: If you were doing them one, at a time, you know if you were manually like okay for each record i'm going to go in with a delete the bid if it was connected to the nc you would do you would have to copy it to your own local.
Michelle Eichelberger: catalog before deleting it, but if you do the job you know, save it as a set do the job it'll just get rid of everything.
Michelle Eichelberger: Maggie says.
Michelle Eichelberger: um you know Maggie I haven't run into that somehow the the top level collections haven't been a problem they they don't tend to come up in the list.
Michelle Eichelberger: What if they disconnect to the Community yeah if it's connected to the Communities on that doesn't matter either it's it's an yeah it's just it's just an empty bit you can get rid of them you don't have to detach anything.
Michelle Eichelberger: Maybe i'll look into that collection thing, later on, but for the testing i've done in campuses that's not something i've seen I think somehow it knows that it has stuff inside of it and that hasn't been a problem, but I will follow up on that.
Maggie McGee: Are you if you're doing an all time you know you're doing an old title search it and it has inventory that's what has inventory, it also impacts physical.
Maggie McGee: So just be aware that this you might want to change some of the premise, because this will pull up physical So if you have standing order container records they'll be suppressed.
Maggie McGee: And you know typically so what i'm just saying is you might want to add parameter saying is not suppressed, so that way you don't accidentally delete something that you don't want to.
Maggie McGee: Or you might want to do a search for.
Maggie McGee: suppressed review them because maybe they were migrated over and need to be deleted because impasse practices.
Michelle Eichelberger: yep.
Michelle Eichelberger: that's a good point so you know the the big picture is make sure you know what you're doing.
Michelle Eichelberger: don't just you know again if you get a million results you're probably not going to want to just run a job to delete all of them, you want to make sure you understand what's what is in.
Michelle Eichelberger: With no holdings and then decide whether or not you can get rid of them so thanks Maggie for clarifying that.
Michelle Eichelberger: Alright, so i'm almost done with the slides i'm sorry this is taking so long, there is a lot to cover.
Michelle Eichelberger: One of the questions we've had recently was you know how do I do troubleshooting and Primo and we have a an faq that is super thorough about.
Michelle Eichelberger: How to get more information when you're troubleshooting stuff so you know you get something in Primo you don't think you should have it, how can you figure out where this particular record is coming from.
Michelle Eichelberger: In this particular case there's a record ID bookmark click that you can use and this tells me that this is an Alma bib record, and this is the ID for that big record which is super helpful because then you can look it up, I am a mess ID.
Michelle Eichelberger: And this long string of gobbledygook is from the CDI and you can tell that because it has a CDI the beginning of it so let's all right i'm running on time i'm going to skip out of here and let's go to a campus.
Michelle Eichelberger: Anybody want to volunteer I can just use GCC hopefully they won't mind.
Michelle Eichelberger: log in.
Michelle Eichelberger: And then the other thing I want to do is go to their Primo so we can look at some things.
Michelle Eichelberger: So if I did an all collection search and here again, you just use the Star and then i'll show me all of the collection, that they have active.
Michelle Eichelberger: And we did a bunch of clean up after the switch.
Michelle Eichelberger: pci to CDI and I would say, for you know, a small campus like GCC anything from 100 to 150 ish collections is reasonable, if you are a small campus.
Michelle Eichelberger: And you've got 350 things activated I think your Primo is going to be pretty cluttered there was a lot of stuff that actually was activated for us that we then had to manually and go and delete.
Michelle Eichelberger: So just be aware of that event, and I did a bunch of CDI audits for people when we first switched over so if you're still kind of struggling with that do let us know and that's something we can provide for you.
Michelle Eichelberger: So if you do some searching and Primo again my favorites are search what this is doing right now is, I think this should be a mix of everything, yes Okay, so this is there, there everything surge and I can tell that because up here, it says tab everything.
Michelle Eichelberger: Oh, and actually looks like this has been fixed Nancy Bam and I noticed a couple weeks ago that when you did an everything search, you were getting.
Michelle Eichelberger: Your physical content for like the first five to 10 pages of results and it looks like that mysteriously has been fixed, because now i'm getting both physical and articles that's good news.
Michelle Eichelberger: If you want to figure out where this stuff is coming from, I mean some of this is kind of obvious you know here's a physical holding it's got you know physical.
Michelle Eichelberger: Call numbers and all of that, but if I want to see where the records in premier are coming from you can do this record ID.
Michelle Eichelberger: bookmark lip, and again I think that's what Avon put in there, the faq about how to implement these book mark let's how to use them.
Michelle Eichelberger: I use these things, day in and day out it's so helpful, so this is telling me that this is record from Alma.
Michelle Eichelberger: So this is one of those big records that I was talking about that you're going to want to clean up if you don't have anything on them, and if it is appropriate for you to clean them up, and this number here that's the mms ids you can look it up in your system.
Michelle Eichelberger: So those are all the records and then these are short records coming from the CDI this stuff is not it's CDA is super complicated again i'm not going to go into it, but.
Michelle Eichelberger: it's just good to know that these are not coming from all of these records are coming from the CDI once you go into a record.
Michelle Eichelberger: If you have a CDI record, you know, maybe your link resolve or links aren't working right or maybe you're getting a request form that you don't think that you should be getting another booklet mark that you can use this this display cto.
Michelle Eichelberger: This thing too I use all the time, and what this does is it shows you the underlying metadata, and that is completely what's causing your links to show or not show because.
Michelle Eichelberger: Once you get this thing coming up it's got to go look in Alma to try and do a match and it'll match if it's an article it'll look for the he is in first, if there is one if there isn't wanted to look for is this and.
Michelle Eichelberger: And then I think if there's none of that it will eventually go down to Title depending on you how how you have things set up.
Michelle Eichelberger: But if stuff isn't working and also, if your links aren't working it's probably because of the metadata like maybe the search record has the wrong page number or maybe the.
Michelle Eichelberger: titles slightly wrong or maybe there's a Doc ID that's not the correct Doc ID in the you know, in the like endpoint for the link, so this can be really helpful when you're doing troubleshooting.
Michelle Eichelberger: Okay, so question record ID Kathy it is all of this information is yep exactly thanks for staying on top of that, so there's that faq is very detailed about all the different troubleshooting tools, so those two are the ones I use the most, but you can also do a peon X bookmark lit.
Michelle Eichelberger: This I don't have as much detail about why this is helpful one thing this is supposed to do is tell you the source of the the record i'm not 100% sure that that's working correctly I think it's working better than it used to be working.
Michelle Eichelberger: Again, for the most part, I use this display cto and the record ID the most, but there are various things you can do with that so i'm going to stop talking and give you guys eight minutes to ask me questions so go ahead.
Michelle Eichelberger: Michelle yes.
Yvonne Kester: I was thinking, maybe a demonstration on how to set up the bookmark but, but if if other people have questions and go for it.
Okay.
Michelle Eichelberger: i'm gonna grab that faq and go there.
Michelle Eichelberger: Okay, so this is the faq about the bookmark lists and so to set up a bookmark lit I could bookmark this page.
Michelle Eichelberger: I think he just stepped so bookmark this tab and bookmark we're gonna call it test done and then to go into the bookmarks to edit them, so you caught me off guard you, but I can't remember how to get in there and then edit the bookmark.
Michelle Eichelberger: Oh let's see here.
Michelle Eichelberger: bookmarks Okay, then you're going to.
Michelle Eichelberger: bookmark manager, and this is chrome there's other ways, you can do this, so I just set up that test one.
Michelle Eichelberger: Oh, where did I put it.
Michelle Eichelberger: i'm sorry, it was not prepared.
Michelle Eichelberger: Okay, so here's the test ones, then what you go and do is edit this and then in the URL space you're going to copy all of this stuff and put it in there, so copy this.
Michelle Eichelberger: And then, instead of chrome new tab i'm going to do that.
Michelle Eichelberger: And then you can drag it and put it up in your I don't know if it'll I think i'm already crowded, so I don't know Okay, so that works, so now, if I go back to will do a new search.
and
Michelle Eichelberger: And if you do a new search that kind of it makes your bookmark evaporate So if I click on test now we're going to cross our fingers yep so that worked so that is how you set up a bookmark lit so now, you can see that i've got my my record ID showing on that.
Okay.
Michelle Eichelberger: Kathy you have a question.
Kathy Machin: Yes, I have very silly question, maybe it's.
Kathy Machin: too specific, for me.
Kathy Machin: I accidentally deleted an aggregator.
Kathy Machin: So ebooks and then.
Kathy Machin: In my panic to reactivate it I reactivated it twice and I I did the search that you said, with the Asterix and I noticed that it's there twice, but i'm afraid now to delete one of them.
Michelle Eichelberger: No delete it you definitely want to delete it because you're.
Michelle Eichelberger: gonna like it entries, and when you say aggregator ebooks you must mean like the North America collection or something.
Michelle Eichelberger: yeah because, for the most part, absolutely books like just the generic one is selective.
Michelle Eichelberger: Because it's just the stuff you thought.
Michelle Eichelberger: Okay yeah do you want me to go look at it and Kathy i'm sorry, are you old westbury I can't remember.
Kathy Machin: Now.
Michelle Eichelberger: For me okay cool yeah we can go look at if you don't mind me demoing you.
Kathy Machin: Oh no not at all.
Michelle Eichelberger: Okay, I don't want to shame anybody.
Kathy Machin: Oh no there's no shame I just.
Michelle Eichelberger: yeah so let's go look.
Michelle Eichelberger: And that's what's Nice, I mean it seems intimidating it's like oh no what's gonna happen if I.
Michelle Eichelberger: Just delete stuff it's super easy to reactivate things, particularly if you're not using acquisitions if you're using acquisitions it's a little more fiddly because then you've got orders and that kind of stuff but.
Michelle Eichelberger: If you're not just be ruthless.
Michelle Eichelberger: see if this comes up.
Michelle Eichelberger: Yes, yeah Oh, and this is weird so this you only have 5000 out of the total number she should have so this guy we want to delete you know me to delete it you just oh I don't have the right role, but this is the one that you want to delete because this is not accurate.
Michelle Eichelberger: You should this.
Michelle Eichelberger: One with the correct number so.
Michelle Eichelberger: You probably have the right role and you would just see delete in there and say delete and do say yes to delete the records again.
Michelle Eichelberger: As long as there's another portfolio attached to them it's not going to really get rid of them, but that's just a good rule of thumb to always choose that delete records, I can show you I think I have the right.
Michelle Eichelberger: roles.
In GCC.
Michelle Eichelberger: Somebody do something with portfolios, I promise I won't really delete this so here's the delete option.
Michelle Eichelberger: And then, instead of do nothing what you want to do is delete bibliographic records always always always because otherwise you get those loose ones that then show up and Primo with it, and nobody can get them so that is the best way to do that.
Kathy Machin: Okay Thank you so much.
Michelle Eichelberger: yeah you're welcome Kathy okay.
So let me go back.
Michelle Eichelberger: pretty much gotten better finding specific article, you know what Andy that could be a result of your cleanup I know you've been working through that list of CDI stuff, the more you clean up the better your search results are going to be.
Michelle Eichelberger: um yeah So that is my suspicion, I think it's a direct result of you cleaning up all the extra pci stuff and thank you Yvonne for Jen for answering the px cto.
Michelle Eichelberger: Any other questions.
Michelle Eichelberger: Alright, well, I would just end with you know if you run into any problems do feel free to ask us about it.
Michelle Eichelberger: You know we're not doing that five hour thing, where you only get limited number of questions, whatever just send us a question at info at SLC.
Michelle Eichelberger: And why live answers COM The other thing is, we are occasionally having trouble where we don't get the email So if you send us a question and you don't hear back from us in a day or two.
Michelle Eichelberger: email us directly because there might be something wrong with the way the emails are going, I think that live answers is hosted on aws and some times.
Michelle Eichelberger: campus email servers aren't liking that so they won't get the message go through to us so don't assume that we're blowing you off definitely get in touch with us because we're we're all of our team is really on top of things and we will definitely get back to you guys.
Michelle Eichelberger: Well it's.
Michelle Eichelberger: Great okay well again i'm sorry this was so jam packed and we didn't have more time for questions i'll be doing a little more specific stuff about collections on the 24th and I hope you guys are all having a good summer.
Michelle Eichelberger: Stop sharing and end the recording.