00:15:40 Lauren Jackson-Beck: Huzzah! This is exactly what we need in SUNY--lessening the burden of Procurement and getting our buying power working for us. Thank you Esta. 00:21:01 Carrie Marten-Purchase: How will expectations be managed when our users say later that they can no longer get to a free resource once it is removed and we are back to normal business? 00:22:07 Esta Tovstiadi: Great question Carrie, and I would consider that when deciding which free resources to activate in Alma/Primo. Some campuses are simply adding resources to the A-Z list with a "trial" indicator and note 00:22:21 Heidi Webb | Upstate: And I don't want to troubleshoot access issues! 00:22:30 Carrie Marten-Purchase: We are not adding them to Alma and Primo. Too much management 00:22:31 Alana Nuth (Geneseo: We did not activate anything in our A to Z Database list and only activated in Alma so hopefully users will not notice when they disappear 00:30:39 Jennifer Koerber: If it's helpful, here's the Creating a Good Support Ticket presentation from last fall: https://public.3.basecamp.com/p/t5DhLjnnFmpf3t61gWDKdRdG 00:41:57 Carrie Marten-Purchase: LHRs? 00:42:05 Carrie Marten-Purchase: thanks 00:50:15 Carrie Marten-Purchase: Hooray! 00:52:50 Carrie Marten-Purchase: Any word on the in-person sessions that had to, sadly, be cancelled? 00:53:48 Carrie Marten-Purchase: Ok, thanks. Online for some would be great. 00:55:09 LESLIE_PRESTON: All the guides are fantastic! Thanks to all who's worked on them 00:56:09 LESLIE_PRESTON: so much work 00:56:23 Carrie Marten-Purchase: For some of our staff, the online format is challenging. But I will remind them to take a look at all this great work. 01:02:56 Carrie Marten-Purchase: Are SLC Board meetings in person or virtual? 01:03:12 Jennifer Smathers: SLSS & SLC COVID-19 Planning and Information https://slcny.libguides.com/libraries-COVID19 SUNY's COVID-19 Response https://innovate.suny.edu/covid19/ SUNY Survey https://slcny.libwizard.com/f/essential US Libraries Survey https://tinyurl.com/covidlibrary Closed Library Building Chart https://docs.google.com/spreadsheets/d/e/2PACX-1vQRMjEejrhYjTHjRyahAZKs0euO0bkXy9SYMiiFd9594EcRg8eXujHB6Ch3Knq7rYz4pnHpdbo3cG95/pubchart?oid=1128669465&format=interactive Library Staff Reporting Chart https://docs.google.com/spreadsheets/d/e/2PACX-1vQRMjEejrhYjTHjRyahAZKs0euO0bkXy9SYMiiFd9594EcRg8eXujHB6Ch3Knq7rYz4pnHpdbo3cG95/pubchart?oid=1805218519&format=interactive 01:03:48 Carrie Marten-Purchase: Thanks Jennifer. 01:04:53 Susanna - Tompkins Cortland: Thank you, all.