Transport

Deanne York Douglas Last updated 
Guidelines for workers who drive and transport clients as part of their services

Overview#

Introduction
This policy aims to ensure:
  • the safety of workers when travelling or transporting clients 
  • HWH meets its duty of care responsibilities when transporting clients as part of its services.
This includes HWH vehicles, vehicles owned by clients, and vehicles owned by workers.

Applies
  • when travelling for official duties (for example, going to a client's home)
  • when transporting clients.
  • to all representatives involved in travelling or transporting clients as part of their duties.
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Policy#

Transporting clients
Clients should only be transported by those authorised to do so, and only when required.
When transporting clients, the organisation should:
  • always maintain a safe environment
  • be courteous and responsive to the clients being transported
  • ensure all passengers wear seatbelts
  • ensure the correct child seat is used when transporting children.
In the event of a medical emergency:
  • do not attempt to transport a client
  • always call Triple Zero (000) for an ambulance.
Responsibility of key management
Key management personnel will:
  • ensure vehicles used are fit for purpose
  • ensure all company vehicles are registered, insured, and maintained
  • ensure all drivers have a current driver’s licence and any personal vehicles used are insured
  • ensure appropriate risk management is in place for any services that involve workers travelling or transporting clients.
Responsibility of workers
Workers will:
  • maintain a current driver’s licence appropriate for the vehicle they are driving
  • obey all relevant road rules when driving
  • if driving a personal vehicle while on duties, ensure it is registered, insured and roadworthy
  • if driving a client vehicle, ensure it is roadworthy
  • advise key management of any incidents that occur
  • advise key management of any changes to their driver’s licence e.g. suspensions or disqualifications
  • not drive while under the influence of drugs or alcohol
  • not smoke when transporting clients 
  • not use a mobile phone while driving unless with a hands-free device.
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