General Terms and Conditions and Terms of Use for the Sindiko Assistant Service

Jara Škrabálek
Jara Škrabálek
Last updated 
version 1
last update: October 22th, 2024

Article 1 - General Provisions
  1. These General Terms and Conditions and Terms of Use for the Sindiko Assistant Service (hereinafter referred to as "GTC") govern the rights and obligations of the operator and users when using the services provided by the operator through the user interface of the website www.sindiko.com or a separate application hosted thereon; they also apply to mobile applications downloadable from Apple AppStore and Google Play stores (hereinafter referred to as the "Website").
  2. The operator of the Website and provider of the services offered on the Website is Hey Wox, s.r.o., company ID: 10866957, with its registered office at Veslařská 563/197, 637 00 Brno, Czech Republic, registered with the Regional Court in Brno, Section C, File 123208 (hereinafter referred to as the "operator").
  3. By browsing, using, or utilizing the services offered on this Website, you agree to the operator's GTC. The GTC further regulate the rights and obligations of users when using the Website and other related legal relationships.
  4. To use the paid services provided by the operator on the Website, users must first register on the Website, read these GTC, and confirm their reading and acceptance by selecting the appropriate field, "I agree with the General Terms and Conditions and Terms of Use for the Sindiko Services." This agreement is essential for full access to the paid services. The provisions of these GTC are an integral part of all agreements concluded between the operator and the users of the Website.
  5. The provisions of these GTC are also an integral part of any agreements concluded between the operator and users of the Website through separate agreements.
  6. The provisions of these GTC are binding even for users who browse or otherwise use the Website without registration. These users are also obliged to comply with the rules stipulated in these GTC from the moment they start using the Website or any of its features.
  7. The help section, advice, or tips provided on the Website or mobile application are not part of these GTC and do not have binding legal authority. The operator is not responsible for any errors in the help section or for users’ interpretations of the information provided.
  8. Through the Website, the operator provides services that allow users to utilize the Sindiko services through a web and mobile application. A user under these GTC is a natural person registered to use the web and mobile application according to the specified criteria.
  9. Only a natural person can be a user of the Sindiko services. The natural person must be fully competent to enter into legal acts under the applicable laws. Minors can use the services only with the written consent of their legal guardians, who bear responsibility for the minors' actions.
  10. These GTC may be unilaterally amended by the operator to any extent. Such changes are effective from the date the new version of the GTC is published on the Website. The operator must notify the user of the GTC changes no later than one week before their effective date, via the email address provided during registration. The user has the right to disagree with the new version of the GTC and may cancel their registration on the Website. The user is obliged to familiarize themselves with the current version of the GTC before using the Sindiko services.
  11. The GTC are accessible at the address https://public.3.basecamp.com/p/PkwG1H14CkeL8V9WfickvGc1.
  12. For the purposes of registration and any subsequent contract conclusion, the user is obliged to provide accurate, correct, and truthful personal information. If the user’s registration information changes, they must update these details before further use of Sindiko services for which registration is required. Knowingly providing false, incorrect, or incomplete information may be subject to penalties under applicable laws, including criminal regulations.
  13. When using the Website, the user must not mask their IP address or otherwise conceal or manipulate information about their geographical location. This restriction ensures security and prevents fraudulent activities.

Article 2 - Intellectual Property Rights
  1. The user acknowledges that the content of the Website and mobile application is protected by copyright law and other intellectual property laws. The user is not authorized to reproduce, copy, distribute, sell, transfer, modify, or otherwise interfere with the content of the Website and mobile application unless otherwise stated in a separate agreement concluded between the operator and the user. Violations of intellectual property rights may lead to legal penalties under applicable laws.
  2. Trademarks, business names, graphical elements, designs, or applications placed on the Website are the intellectual property of the operator and may not be used, reproduced, or modified in any way without the prior written consent of the operator.

Article 3 – User Account
  1. To obtain a user account, the potential user must register on the operator’s Website or mobile application. During registration, the user must provide their contact email address and other necessary details to ensure proper service delivery and communication. An email with confirmation of the user account setup will be sent to the email address provided by the user during registration.
  2. After setting up the account, the user will receive a login name and password of their choice. The user is obliged to keep their login credentials confidential and must not disclose them to third parties. In the event of unauthorized access to the account, the user must immediately report this incident to the operator via the form available on the Website. The operator is not responsible for any damages resulting from unauthorized access to the account until the account is blocked upon notification by the user.
  3. The operator reserves the right to suspend access to the user account or completely cancel the account if there is reasonable suspicion that the user has violated the operator's or third parties' intellectual property rights, or if they have breached these GTC.
  4. The operator is not liable for damages resulting from errors or incorrect information provided by users during registration or while using the services.

Article 4 - Technical Conditions
  1. The operator is not responsible for the inability to use the Sindiko services if the user does not have the appropriate software or hardware necessary to access the Website and mobile application.
  2. The operator has implemented the necessary technical measures to secure the Website and mobile application against unauthorized access, virus attacks, and other potential threats. However, the user is responsible for ensuring that their devices used to access the Website or application are adequately protected against similar risks.
  3. The user is not authorized to attempt or test the security of the Website or mobile application, nor to tamper with the technical security measures in place. Any attempt to breach security will be considered a violation of legal regulations and may lead to legal action against the user, including the immediate termination of the user account.
  4. The operator is entitled to interrupt or temporarily suspend the Sindiko service for maintenance, security measures, or other technical reasons. The operator is not liable for any damages caused by the temporary or permanent unavailability of the Website or mobile application.

Article 5 - Non-Disclosure Agreement
  1. Confidentiality Obligation:
    1. Both parties agree that all information learned or obtained before or during their cooperation is considered confidential (hereinafter referred to as "Confidential Information").
    2. Both parties agree to use the Confidential Information only for the purpose stipulated in these GTC.
    3. Both parties must refrain from disclosing or sharing Confidential Information with third parties without the written consent of the other party.
    4. Both parties are committed not to publish or disclose any Confidential Information without prior written consent from the other party.
  2. Exceptions to Confidentiality:
    1. The following information is not considered Confidential Information:
      • Information that is publicly available;
      • Information that becomes publicly available without any breach of these GTC;
      • Information that the parties had in their possession before concluding the Agreement and without any confidentiality obligation.
    2. The parties' obligation to disclose Confidential Information may arise from legal regulations or a binding court or administrative order.
  3. Penalties for Breach:
    1. In the event of a breach of the confidentiality obligation, the aggrieved party may request compensation for damages, cessation of the breach, and rectification of the situation.
    2. If a breach of confidentiality occurs, the offending party is obliged to pay the other party a contractual penalty of CZK 30,000 for each individual breach. This penalty is payable within 14 days from the date the written demand for payment is received. Payment of the contractual penalty does not affect the right to claim full compensation for damages.

Article 6 - Final Provisions
  1. The legal relationship between the operator and the user is governed by Czech law unless otherwise stipulated in specific agreements.
  2. Each user is obliged to comply with the local legal regulations of the country they are in when using the Website and mobile application.
  3. If any provision of these GTC is found to be invalid or ineffective, such invalidity or ineffectiveness shall not affect the validity and effectiveness of the remaining provisions.
  4. The operator is entitled to modify these GTC. Any significant changes will be announced to users at least one week before their effective date via email or notice on the Website or in the application.