Req 3b - Cultural Safety
Care and services are culturally safe.
Context
Context
- Delivering culturally safe care and services is about recognising, respecting and supporting the unique cultural identities of clients by meeting their needs and expectations and recognising their rights.
- Understanding a client’s cultural identity can lead to better care and service outcomes for clients.
- What is culturally safe for one client can differ from what is culturally safe for another.
- This can be true even among people who identify as being from the same group.
- Delivering care and services that are culturally safe means working with the client and any other people they want to involve, so that their cultural preferencesan d needs can be understood. It goes further than just respecting diversity.
- It means we know how to make each client feel respected, valued and safe.
- Achieving culturally safe care and services means that we must demonstrate our inclusive care and support for cultural diversity for each client throughout the Quality Standards.
Success Measures
- How HWH consider family and community connections and support cultural customs, beliefs, needs and practices when planning care and services?
- How HWH communicates to staff about culturally safe service practices in relation to the unique needs of their clients?
- HWH’s commitment to cultural safety clear to clients, potential clients and our staff?
- HWH has embedded safe and inclusive practices in how we deliver care and services and within our service environment?
- Our forms, surveys and information use inclusive and gender-neutral language?
- Our forms, surveys, and information provide options allowing people to share their identity and health and support needs?
Success Indicators
Clients
Clients
- Clients say our staff delivering care and services understand their needs and preferences and know how to ensure they feel respected, valued and safe.
- Clients can give examples of ways that our staff have
- delivered care so that they feel comfortable and safe (for example, respecting their ethnicity, spirituality, culture, sexuality and relationship status).
- Clients say our staff make all their visitors feel welcome. Clients feel that people who are significant in their life are also comfortable displaying affection and support in front of our staff and others.
- Clients say they have been asked to share their experiences of care and services and have given feedback on whether HWH has met their expectations of cultural safety.
Staff
- Our staff can describe how they adapt care and services to be culturally safe for each client.
- Our staff can describe how they address misconceptions, bias, stereotypes and other barriers to delivering culturally safe care and services.
- HWH managers clearly understand events and preferences that may affect what is culturally safe for people with special needs, as identified in the Aged Care Act.
- Staff orientation, training or other records show how HWH support our staff to deliver culturally safe care and services and meet this requirement.
Organisation
- Evidence that strategic documents, policies and procedures have an inclusive, client-centred approach to organisational practices and care and service delivery.
- Evidence that HWH is proactive rather than responsive to cultural safety issues and supports our staff to work in cross-cultural settings in a positive way.
- Management of HWH has asked for and considered the opinions of clients and their representatives when reviewing how they can improve the cultural safety of care and services.
- Records show that HWH has delivered care and services in a way that reflects what culturally safe care means for individual clients.
- For example, demonstrate the steps taken to meet the client’s preference for the gender of the care worker to deliver the care or service.