00:15:30	Carrie Marten (Purchase/PUR):	yes
00:15:34	Nancy Babb (UBuffalo):	Yup!
00:16:23	Graham Tedesco-Blair (FLCC):	Hello everyone!
00:18:19	Anastasia:	me, i have not submitted a salesforce ticket
00:18:23	Liz Santobuono (Delhi):	I haven't
00:18:33	Joan (SCCC):	I have not
00:18:50	Barbara Pilatich:	i have
00:18:56	Rowlanae:	I have not
00:19:42	Carrie Marten (Purchase/PUR):	Jen, are your slides supposed to advance?
00:20:13	Katherine:	Yes
00:20:17	Liz Santobuono (Delhi):	ye
00:20:18	Carrie Marten (Purchase/PUR):	yes
00:20:25	Anastasia:	yes, we can see "how to write a support ticket"
00:20:30	Susan Davis (UBUFF):	Yes, but if you make it a slide show it would be bigger.
00:24:06	Carrie Marten (Purchase/PUR):	Sorry, next slide please
00:24:32	Carrie Marten (Purchase/PUR):	support ticket wheel
00:24:57	Carrie Marten (Purchase/PUR):	ok, now the before a ticket slide
00:25:08	Susanna - Tompkins Cortland:	yes
00:25:11	Nancy Babb (UBuffalo):	Yes
00:25:44	Susanna - Tompkins Cortland:	sounds good, thanks
00:28:38	Carrie Marten (Purchase/PUR):	yes
00:31:04	Jen Parker:	We had been told to use the .har to get the performance issues, is t hat still good advise
00:31:08	Jen Parker:	advice
00:31:32	Shannon:	@jen, yes .har is the standard for documenting performance issues
00:31:36	Shannon:	for Alma, not Primo
00:32:10	Carrie Marten (Purchase/PUR):	I have not yet used screen casting software, any recommendations would be appreciated.
00:32:51	Carrie Marten (Purchase/PUR):	Sorry, I am unfaimiliar with what .har.
00:33:48	Louise:	Carrie - I like Jing for screen casting. Basic and simple
00:34:38	Jen Parker:	@carrie https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting
00:37:53	Carrie Marten (Purchase/PUR):	Thanks @Jen Parker.
00:38:10	Carrie Marten (Purchase/PUR):	Thanks @Louise
00:49:12	Anastasia:	are you perhaps on a slide past "Description-Details and Replicability" right now?
00:49:46	Anastasia:	no the audio is fine, i think
00:49:46	Nancy Babb (UBuffalo):	Audio seems fine
00:49:47	Shannon:	you're audio is good
00:49:49	Carrie Marten (Purchase/PUR):	audio is fine, I will just review the slides later
00:50:03	Barbara Pilatich:	can you distribute the power point?
00:57:56	Michael Schillace (Cayuga CC):	Can you reset letters if you have edited code?
00:58:08	Timothy Jackson:	Yes, you can
00:58:12	Michael Schillace (Cayuga CC):	Oh good. Thank you.
00:58:24	Timothy Jackson:	You can use the restore function
01:05:31	Carrie Marten (Purchase/PUR):	I am using the Microsoft Snipping Tool very successfully.
01:06:58	Carrie Marten (Purchase/PUR):	yes
01:13:39	Carrie Marten (Purchase/PUR):	This was a great presentation, but I would also recommend viewing the Ex Libris support presentation as well.  These two presentations compliment each other.
01:15:22	Carrie Marten (Purchase/PUR):	Thanks Jennifer.  See you tomorrow.