Abstract Diana is one of many nutritionists in Switzerland helping people to loose weight, increase fitness and improve health through individual meal plans and continuous feedback. Her main channel of communication with her patients is WhatsApp. By analyzing her messaging history and conducting interviews, we realized that important information is spread across different channels, redundant and unorganized.
To increase the efficiency of Diana and raise the quality of her work, we propose an online system to collect and share information between nutritionist and patient. The key features of the system revolve around communication between patient and nutritionist and organizing all information for each client in a cohesive and accessible way. We build automation for tasks that are not emotionally charged like scheduling appointments, classifying products for allergies/intolerances in order for Diana to focus on the personal interaction and communication with the patient during hard times.
In the future we can use the information collected between nutritionist and patient, combine it with open data available for food and products and further increase the information flow between nutritionist and patient and improve the general quality of information in this space.
Introduction
In this Document we want to show one possible user journey within the app. In this scenario the Nutritionist (called Diana) gets contacted by her new patient (called Johanna) by phone. Diana proceeds to create a new patient profile– all of the next steps within the journey are documented below.
1. Diana adds a new patient to the system
After getting contacted by Johanna,Diana creates a new patient profile within the app. In addition to all of the basic information, Diana adds some medical notes which Johanna mentioned during the initial phone call. After that she adds a personal welcome message for Johanna, proceeds to schedule an appointment using the built-in calendar system.
2. Johanna receives a welcome email Once added, the system sends an automatically generated email to the new patient (in this case Johanna). This email contains basic information, a calendar invitation and a call to action to create her profile on the Food on Record network.
3. Johanna signs up to the Network In this steps Joana completes her profile with basic attributes, medical history and personal preferences. This provides Diana a basic guidance on how to proceed with her treatment and to efficiently develop a sustainable meal plan. This happens on her Desktop or Mobile web-browser.
Johanna's Home Screen This is the main screen that Johanna sees when she logs into the mobile application where she can immediately see her next appointment and upcoming meal. Moreover, she can access her meal plan, resources, her correspodence with Diana, and log her food journey.
Johanna's Home Screen
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View full-sizeDownload Diana's Home Screen This is the main screen that Diana sees when she logs into the web-based application. From there she can create new patients (exp. Johanna), see and answer questions that patients have asked and can schedule appointments.
Diana can easily access her patients' profiles including their individual records where she can upload meal plans, relevant documents, and answer questions.
Johanna logging food Johanna can log the meals she eats using the tracking tool where she can write in meals she had and/or take a picture of. Furthermore, She can not only indicate her satisfaction with the meal with a simple touch, but also put in some notes when necessary.
Johanna can automatically compile a shopping list.
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View full-sizeDownload Johanna's Resources Diana can upload and recommend relevant information concerning Johanna diet which she can access through the app.
