Overview

• to the provision of services to all aged and privately funded participants
• when pricing these services and when processing payment requests

• to the provision of services to all NDIS participants, except those that are self-managing
• when pricing NDIS services and when processing payment requests

• to the provision of services to all iCare clients
• when pricing iCare services and when processing payment requests

• to the provision of services to all VHC clients
• when pricing VHC services and when processing payment requests

• to the provision of Community Nursing to all VHA clients

Policy

• HWH will adhere to the Gazetted Price Guide or any other legislated pricing arrangements and guidelines.
• We will declare relevant prices to all participants before service delivery, including notice periods or cancellation terms.
• We understand that clients are not bound to engage our services after prices are declared.
• Prices charged to participants will not exceed the price level prescribed for that support in the relevant Price Guide.

• Regardless of whether HWH manages the service delivery or a third party, no other charges are added to the cost of the service, such as:
  • credit card surcharges
  • any additional fees such as ‘gap’ and late payment fees.
• Cancellation fees are only chargeable if mentioned explicitly in the Gazetted Price Guide for that support.

• We will make payment requests only after services have been delivered or provided and within a reasonable time (no later than 60 days from the end of the Service Booking).

• HWH will not make claims other than those based on agreed services delivered and priced according to the relevant price guide
• We will notify the appropriate body as soon as possible if an error or fraudulent claim is discovered.