Diabetes Management

Will Holmes à Court
Will Holmes à Court
Last updated 
Guidelines for the management of diabetes for our clients.

Overview

HomeWise Health (HWH) is committed to ensuring our clients with diabetes are safe and well-managed at home, with up-to-date best-practice care. Our support workers and clinical care managers (CCMs) will be educated about the client's unique health situations and care instructions. 

Scope

This policy relates to Diabetes Management for type 1 and type 2 clients; see also our Managing Diabetes processes. Also, staff are to read the importance of monitoring a client's Blood Glucose Levels - BGLs, see our Blood Glucose Levels - Monitoring BGLs policy and follow the Measuring BGLs process.

This policy provides a general understanding of diabetes management, but support workers must refer to the client's individual care instructions and diabetes plan for more personalised information. 

Background

Diabetes is a disease where glucose and carbohydrates are not properly metabolised. 
Type-1 diabetes is an autoimmune condition that occurs when the immune system damages the insulin-producing cells in the pancreas. This condition is treated with insulin replacement via injections or a continuous insulin infusion via a pump. Without insulin treatment, type-1 diabetes is life-threatening.

Type-2 diabetes occurs when either insulin is not working effectively (insulin resistance), or the pancreas does not produce sufficient insulin (or a combination of both). Type-2 diabetes affects between 85 and 90 per cent of all cases of diabetes and usually develops in adults over the age of 45 years, but it is increasingly occurring in children. The condition is often reversible and is driven primarily by consuming a high carbohydrate (sugar) and processed foods diet. 

Having care instructions that include the importance of the client following a good diet, exercising, and staying within the BGL range or target set by their GP is essential in managing diabetes.

Objective  

The objectives of this policy are to:
  • Minimise the risk of a diabetic medical emergency 
  • Enable staff members to better support the management of diabetes in their clients through education and health promotion 
  • Increase the holistic health of our clients and engage them in their own healthcare management.

Definitions

BGL   -   Blood glucose monitoring
SGL  -    Sensor glucose level
CGM-    Continuous Glucose Monitoring
HbA1c-
the measurement of glycated haemoglobin
Hypoglycemia = LOW BGL, 6.0 mmlo/L or below
Hyperglycemia = HIGH BGL, exceeds 15.0 mmol/L

Policy

Hypoglycaemia = LOW
  • Low blood glucose or a ‘hypo’ occurs when the level of glucose (sugar) in
    the blood drops below a certain point. This means the body does not have
    enough energy to work properly. In an older person, this is usually 6.0mmlo/L or below.
  • Hypoglycaemia is dangerous with potentially serious consequences. 
  • Hypo risk increases with the use of insulin or sulphonylurea, unpredictable or
    irregular eating patterns and poor kidney function
Causes of hypoglycaemia
  • too much insulin or diabetes medication
  • delayed or missed meal
  • eating less than usual carbohydrates in a meal.
  • more activity than usual
  • vomiting or serious illness
Symptoms of hypoglycaemia
  • dizzy, weak, drowsy (it can look like a stroke)
  • feeling worried or afraid
  • increasing confusion or agitation
  • fast heart rate
  • sweaty
  • hungry 
Treatment of Hypoglycaemia
Click the link to read our Diabetes Management Process of Hypoglycaemia.

Hyperglycaemia = HIGH
  • Hyperglycaemia or high blood glucose occurs when the BGL exceeds 15mmol/L. It often happens slowly but can also happen suddenly, depending on the cause.
Causes of hyperglycaemia
  • infection/illness
  • not enough, or missed insulin or other diabetes medicines
  • greater than usual food intake (carbohydrates)
  • medications used to treat other illnesses, for example, steroids and antipsychotics
  • emotional stress or pain
  • undiagnosed diabetes
Symptoms of hyperglycaemia
  • increased or new confusion
  • recurrent infections such as urinary tract infections
  • thirsty (signs of dehydration; drier than normal lips or skin)
  • irritable
  • oral or genital thrush
  • poor wound healing
  • sleepy, tired, vague
  • increased or excessive urine output
Treatment of hyperglycaemia
Healthy Living for Older People with Diabetes
  • Getting older can mask some symptoms of diabetes, and as the body ages, it can change how it absorbs medicine such as insulin and other diabetic medications. 
  • It is important for our clients to eat a variety of foods, be as active as possible and drink plenty of fluids.
  • It is helpful for clients to keep their weight stable and close to a suitable range. Remember that weight loss in people over 65 can sometimes do more harm than good, leading to muscle loss, weakness and falls.
  • Clients with diabetes should eat the same healthy food as others. They often do not need a special diet; they can even eat desserts and some sugar. Some clients will have a stricter diet from their GP or dietician. Please see their care instructions for further information.
  • The amount of carbohydrates in food has the greatest effect on blood glucose levels:
    ° Too much carbohydrate can cause blood glucose levels to rise.
    ° Too little carbohydrates may cause blood glucose levels to drop.
A balance of nutrient-rich carbohydrates throughout the day is an important component of healthy eating for clients with diabetes.

Support workers working with clients with diabetes should explore this important link between Diabetes and daily life from Diabetes Australia. It describes the importance of diet, healthy exercise, mental health, care plans, and technology in managing diabetes.

BGL monitoring 
  • Please see our process for taking a client's BGL.
  • Monitoring blood glucose is a way to track a client's diabetes progress and reduce the risk of hypoglycaemia and hyperglycemia.
  • Each client will have a different plan from their GP around how often their BGLs are taken. Some will only have an HbA1c (blood test), whereas others will have regular or random BGLs recorded. 
  • There are three ways to measure blood glucose: 
    1. Blood glucose level (BGL): This involves using a glucometer and a finger prick to get a ‘snapshot’ of a resident’s glucose level at a specific point in time. 
    2. Sensor glucose level (SGL): This involves a sensor inserted into the fat layer under the skin that measures glucose levels every few minutes. The readings can be sent to an insulin pump or other device (continuous glucose monitor or CGM) or scanned with a device (flash glucose monitor). 
    3. Glycated Haemoglobin (HbA1c): this blood test is ordered 2 to 4 times a year.
      The result reflects an average blood glucose level for the last 2 to 3 months. The GP orders this blood test.
  • Extra BGLs may be suggested if there is any change in treatment or diet/appetite.
  • Some clients will have a target glucose range and HbA1c level specified in their diabetes plan with the GP. The GP specifies the BGL range or target, which will be included in the client's care instructions. When you check a BGL, ensure it is within range and/or on target. If it is not within the target or range, ask if this is a pattern due to the time of day or type of food or if it is a response to a new change such as diet, exercise or illness.

Responsibilities

Support Worker Responsibilities 
  • Read the client's care instructions
  • Be aware of the client's diabetes management plan and the BGL target or range set by the client's GP.
  • It is legally responsible for recording the client's BGLs as their GP prescribes.
  • Read policies and procedures and education material to enable best-practice care.
  • Take BGLs as and when required or instructed by the CCM
  • If you need the training to take BGLs, advise the CCM before attempting the process
  • Record important information in shift notes and communicate to CCMs if there are any BGL readings outside normal limits or symptoms of concern. 
HWH/ CCM Responsibilities
  • Liaise with health professionals regarding the client's diabetes management plan
  • It is a legal responsibility to ensure the client's BGLs are recorded as their GP prescribes.
  • Educate clients and support workers about diabetes management 
  • Refer support workers to the training manager for BGL measurement skills
  • Escalate any concerns around health management 
Client Responsibilities
  • Be aware of their BGL target or range in the GP diabetes management plan
  • See their GP regularly for up-to-date changes and blood tests 
  • Take responsibility for achieving their health goals when possible.
Supporting HWH Documentation
References and Benchmarking