Code of Conduct

Deanne York Douglas
Deanne York Douglas
Last updated 
The Code of Conduct sets the standards for how HWH carries out the provision of supports and services.

Overview

Introduction
The HWH Code of Conduct sets the quality standard for providing services to our NDIS, iCare, Aged Care and privately funded clients. The code of conduct policy will be available to all stakeholders. The management and leadership group at HWH values and is committed to this policy. This Code of Conduct, embodying the NDIS* philosophy, is designed to promote safe, legal and ethical service delivery by setting out expectations for the conduct of both HWH as a company and you as a professional support worker.

Applies to
  • the service we provide to all clients irrespective of funding source
  • all HWH representatives, from key managers through to home support workers

Policy

Code of Conduct
  1. Act with respect for individual rights to freedom of expression, self-determination and decision-making following applicable laws and conventions
  2. Show respect for the diverse range of people and cultures with whom I work and for their human rights
  3. Respect the privacy of people with disability in their home and the community.
  4. Provide supports and services safely and competently, with care and skill to support the well-being of your clients and co-workers.
  5. Act with integrity, honesty and transparency in the client's home environment and their community.
  6. Contribute proactively, to improving the quality of service delivery 
  7. Communicate with the client, their family members, and all HWH employees in a respectful and professional manner
  8. Ensure you follow all policies and processes provided in Care Team >Resources>Policy and Process - Quick Access
  9. Not be involved in corrupt practices, bribery, discrimination or similar improper behaviour 
  10. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to clients
  11. Provide care, supports and services free from all forms of violence, discrimination, exploitation, neglect and abuse, and sexual misconduct 
  12. Take all reasonable steps to prevent and respond to all forms of violence, discrimination, exploitation, neglect and abuse, and sexual misconduct
Process
The code of conduct agreement is a safeguarding tool for HWH clients and staff members. It guides all staff on their duty of care to HWH clients, who are vulnerable citizens of our society.
  1. the code of conduct policy will be available to all clients during onboarding.
  2. All staff will read and sign the code of conduct agreement during their onboarding and orientation processes.
  3. The management and leadership group at HWH supports all staff in interpreting, comprehending, and complying with the code of conduct in all their roles and responsibilities.
  4. the signed code of conduct agreement will be stored in the staff member's human resources file.
  5. each staff member will revisit the code of conduct policy annually.
Related Legislation 
  • Sex Discrimination Act 1984 (Cth) 
  • Racial Discrimination Act 1975 (Cth)   
  • Disability Discrimination Act 1992 (Cth)  
  • Age Discrimination Act 2004 (Cth)   
  • Australian Human Rights Commission Act 1986 (Cth)    
  • Children's Protection Act 1993
  • Equal Opportunity Act 1984 
  • Health and Community Complaints Commissioner (HCSCC) - Code of Conduct for Unregistered Health Practitioners.
  • National Disability Insurance Scheme (Code of Conduct) Rules 2018, rule changes in 2021
  • National Standards for Disability Services
  • Privacy Act 1988 (Cth)
  • Privacy Amendment (Notifiable Data Breaches) Act, No. 12, 2017 (Cth) 
  • Workplace Gender Equality Act 2012 
Related Policies & Procedures