Quick Access Directory

Will Holmes à Court
Will Holmes à Court
Last updated 
Your guide to key HWH policies, processes, forms and resources

Overview
HWH stores its policies, processes, forms and resources in BaseCamp, our Client Management System, to ensure that there is only "one place to go to know" about our services and how we deliver them (our standard practices).

While most of us have completed the HWH introduction to our business policies and processes covered in our Core Modules Standard Practices courses and will be familiar with this material, there is a need to have an easily accessible "INDEX" of all our currently active Policies and Processes giving you quick access and ensuring that the "latest and greatest" copies are readily available.

These Policies and Processes are identified and indexed as you would find them in Our Standard Practices courses, as shown below, conforming to our Knowledge framework. By selecting (clicking on the underscored text), you will link/gain direct access to the relevant public document.

While you may have read our Policies and Processes earlier, be aware that they are continually evolving to express our current thinking on "best practice" care and to be consistent with the latest legislative requirements where they apply. (NB: The date of the last change is shown at the top of the document)

Policies, Process and Relevant Documents
(Colour Coding: Policies, Processes, Forms, Resources)
  1. Relationships - Rights & Responsibilities (CM1)
    1. Person Centricity
    2. Values and Beliefs
    3. Privacy & Dignity
    4. Independence and Informed Choice
    5. Violence, Abuse, Neglect, Exploitation, and Discrimination
  2. Governance & Operational Management (CM2)
    1. Governance and Operational Support
    2. Risk Management  
    3. Quality Management
    4. Information Management
    5. Feedback & Complaints Management
    6. Incident Management
    7. Workforce Management 
    8. Service Continuity 
    9. Disaster Management
  3. Providing Care/Supports (CM3) 
    1. Access
    2. Care/Support Planning
    3. Service Agreements
    4. Responsive Support
    5. Transition Management
  4. Delivering Client Support (CM4)
    1. Safety and Security 
    2. Fiduciary Responsibility
    3. Medication Management
    4. Mealtime Management
    5. Waste Management
    6. Standard Care 
  5. High-Intensity Care (SM1)
    1. Complex Bowel care
    2. Enteral Feeding Management
    3. Severe Dysphagia Management
    4. Tracheostomy Management
    5. Catheter Management
    6. Ventilation Management
    7. Subcutaneous Injections
    8. Complex Wound Management
    9. Falls Management 
  6. Chronic Conditions Care
  7. Other Conditions
  8. Coordination of Supports